Hello Laura Newman,
Thank you for using our services.
Could you, please let us know which exact version of Sitefinity are you using? You can follow the steps from this KB article
to check your version. We have experienced similar issues in older versions of Sitefinity - prior to Sitefinity 3.6 SP2.
the Telerik team
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Do you want to know when a feature you care about is added or when a bug fixed?
Telerik Public Issue Tracking
system and vote to affect the priority of the items.