More in this section

Forums / Developing with Sitefinity / Making a product support database

Making a product support database

5 posts, 0 answered
  1. olav
    olav avatar
    76 posts
    Registered:
    22 Jan 2007
    05 Oct 2009
    Link to this post
    Hi,
    I'm pretty new to Sitefinity development and wonder if anybody has ideas/code to share, for a scenario like this:

    Support articles, for instance based on News module items, would ideally be registered with one or more "Applies to product" and one or more "relevance tags". Then I would be using both criteria for filtering in various page views.

    The "tag" of the News item looks fine, being a multiple value item, but the "category" seems to be limited to a single value. I guess separate tables would be needed.

    The knowledge base of sitefinity.com seems to be built upon one of the basic modules, with a few extensions. Would be great if you could share this secret!

    -olav
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    05 Oct 2009
    Link to this post
    Hi olav,

    You can use multiple categories as well. You can filter by names ( Category IN ("a", "b")). I hope this helps.

    All the best,
    Ivan Dimitrov
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  3. olav
    olav avatar
    76 posts
    Registered:
    22 Jan 2007
    06 Oct 2009
    Link to this post
    Hi Ivan, thanks.

    Yes, I know I can query several categories in a single pass. What I mean, does Sitefinity have a way of registering an "article", assigning more than one category to this single article? (reserving tags for other use)

    Let's say we are dealing with product A, B and C. Each of these products could have relevance in operation X, Y or Z. Then, somewhere in my web page structure, I might want to have a page with a list of articles (probably blog or news items), filtered on product A and operation B. But an article that appear in this list could once have been written and tagged/categorized for more than one product or operation, for instance A+B and Y+Z.

    Ok, I can solve this in another way for now, but please tell me if I have overlooked something!

    -olav
  4. Georgi
    Georgi avatar
    3583 posts
    Registered:
    28 Oct 2016
    09 Oct 2009
    Link to this post
    Hello Olav,

    Thank you for your question.
    Unfortunately this not supported by the Categories, which means you could have only one category for an item at the same time. 
    Perhaps you can have a new metafield, in which you can store the categories separated by a comma (example), then do filtering on this metafield?

    Sincerely yours,
    Georgi
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  5. olav
    olav avatar
    76 posts
    Registered:
    22 Jan 2007
    27 Nov 2009
    Link to this post
    Sorry, forgot to get back on this one.

    Just wanted to say that I solved this matter, forgetting the categories, and relying entirely on "structured use" of multiple tags in the entries, along with filter properties in the lists.

    I guess we will end up making custom templates in one way or another, to help the editors to remember adding all relevant/required tags. A separate checklist works for now.
    Thanks!

    Best,
    Olav
Register for webinar
5 posts, 0 answered