Any suggestions before I spend time on this?
AutoLogin (configuring single sign-on with your existing Web-apps and websites)
Jitbit HelpDesk supports "autologin" feature which allows users to be pre-authenticated automatically (by your parent website for example) without entering their username and password. The "autologin" feature is targeted at developers and administrators, who integrate the HelpDesk software into their existing SQL-powered websites and applications. If the user is already authenticated on your parent website (for instance) there are two options:
- If a user is already present in the helpdesk's database and you know his password - redirect the user to the link of this kind: "AutoLogin.aspx?username=XXXXXX&pswHash=XXXXX". Where "username" is the user's login name, and "pswHash" is a MD5-hash of the user's HelpDesk-password.
- If a user is not already present in the helpdesk database or you don't want to pass his password, use this link format: http://MyHelpdeskUrl/AutoLogin.aspx?username=xxx&email=yyy&userHash=HASH where "username" is the user's username, "email" is is email and HASH is calculated as follows:
MD5(name + email + shared-secret). The "shared secret" is specified in the admin panel. Remeber to specify a "strong" secret, at least 10 characters (the longer the better).
When using the "autologin" feature you can optionally redirect users to the "new ticket" page. Just add "&new_ticket=1" to the link above.
6. Windows-integrated authentication
Starting from version 1.9 Jitbit HelpDesk supports Windows-integrated authentication and integrating with your existing Active Directory (AD) user's catalog. To enable Windows-integrated authentication edit the web.config file and un-comment this two lines:
and comment the above tag which enables "Forms" authentication. Also remember to check if Windows-integrated authentication is enabled in IIS directory where HelpDesk is unstalled.
PLEASE NOTE: that when Windows-authentiction is enabled, Jitbit HelpDesk automatically adds a domain-user into HelpDesk database when logged in for the first time, if he is properly authenticated with his Windows-account. Also HelpDesk will try to connect to your domain-controller and populate the user's email from Active Directory.