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Problems with sending Newsletters (Fails at 44%)

2 posts, 0 answered
  1. Andrew
    Andrew avatar
    29 posts
    Registered:
    24 Jun 2009
    15 Jan 2010
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    I've got a client running Sitefinity, they have 639 email addresses in their newsletter subscribers list.  They tried to send their first newletter and it completed at 44%.  When I look at the report, it shows "A recipient must be specified. ", however they have names and email addresses.

    We are running a SmarterMail 5.5 server.

    Any ideas?

    Thanks!
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    17 Jan 2010
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    Hi Andrew,

    Most probably one of the recipients from your list have incorrect - First, LastName or email address. The problem can arise if you are using Sitefinity version earlier than 3.6 SP2 and first/last names or the email contain non ASCII symbols. You may also find the following KB article useful Newsletters module not sending e-mails

    Kind regards,
    Ivan Dimitrov
    the Telerik team

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2 posts, 0 answered