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Problems with sending Newsletters (Fails at 44%)

2 posts, 0 answered
  1. Andrew
    Andrew avatar
    29 posts
    24 Jun 2009
    15 Jan 2010
    Link to this post
    I've got a client running Sitefinity, they have 639 email addresses in their newsletter subscribers list.  They tried to send their first newletter and it completed at 44%.  When I look at the report, it shows "A recipient must be specified. ", however they have names and email addresses.

    We are running a SmarterMail 5.5 server.

    Any ideas?

  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    12 Sep 2017
    17 Jan 2010
    Link to this post
    Hi Andrew,

    Most probably one of the recipients from your list have incorrect - First, LastName or email address. The problem can arise if you are using Sitefinity version earlier than 3.6 SP2 and first/last names or the email contain non ASCII symbols. You may also find the following KB article useful Newsletters module not sending e-mails

    Kind regards,
    Ivan Dimitrov
    the Telerik team

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2 posts, 0 answered