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PDF Document is not displayed

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1 posts, 0 answered
  1. Inna
    Inna avatar
    97 posts
    08 Jun 2012
    23 Apr 2015
    Link to this post

    Hello, occasionally, when we upload a PDF document - like on this page this document: 03-31-2015, we get this error message: 

    Server Error in '/' Application.

    Could not find file 'C:\inetpub\wwwroot\Annapolis\App_Data\Storage\FileSystem\00000000-0000-0000-0000-000000000000'.Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

    Exception Details: System.IO.FileNotFoundException: Could not find file 'C:\inetpub\wwwroot\Annapolis\App_Data\Storage\FileSystem\00000000-0000-0000-0000-000000000000'.

    Source Error: 

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
    Stack Trace: 

    [FileNotFoundException: Could not find file 'C:\inetpub\wwwroot\Annapolis\App_Data\Storage\FileSystem\00000000-0000-0000-0000-000000000000'.] DynamicModule.ns.Wrapped_OpenAccessLibrariesProvider_28747f029d8d4cc0ad98f3ae23b5f828.Download(IBlobContent item) +202 Telerik.Sitefinity.Modules.Libraries.LibrariesManager.Download(IBlobContent item) +28 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.GetMediaStream(LibrariesManager manager, IBlobContent content, Int32 size, Int64& streamSize, Int32& bufferSize) +670 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.GetMediaStream(LibrariesManager manager, MediaContent content, Int32 size, Int64& streamSize, Int32& bufferSize) +22 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.SetResponseOrCacheData(HttpRequestBase request, MediaContent content, LibrariesManager manager, HttpResponseBase response, OutputItem outputItem) +2773 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.PopulateOutputItem(HttpRequestBase request, MediaContent content, LibrariesManager manager, OutputItem outputItem) +49 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.GetOutputItem(HttpRequestBase request, HttpResponseBase response, ICacheManager cache, String key, MediaContent& content) +719 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.ProcessRequest(HttpContextBase context) +562 Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.ProcessRequest(HttpContext context) +42 System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +817 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +70

    Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34248


    All the other documents uploaded together with the faulty one, or uploaded before or after, would get displayed just fine. The content providers who upload these have admin right​. We would delete the document and upload it again, but the issue persists - even if we try on different machines. Then, in a few hours or a few days the system would allow us to upload it and display properly - for no apparent reason. This is a serious impediment to our work. Any ideas why it happens and how it could be fixed?

1 posts, 0 answered