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Unsubscribe link not appearing

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2 posts, 0 answered
  1. Charlotte
    Charlotte avatar
    2 posts
    17 Dec 2013
    14 Aug 2014
    Link to this post


     We are trying to setup a mailing list and we have followed the example in this screencast and in the documentation.

    However the email that the subscriber gets does not have an unsubscribe link in it. Other fields like FirstName are being replaced properly. We have a page with an unsubscribe widget on it and this page is selected in the mailing list.

    The site was recently upgraded from 3.6 to 7.1 if that makes a difference.

    Has anyone seen this before? Any suggestions?


  2. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    06 Sep 2017
    19 Aug 2014
    Link to this post
    Hi Charlotte,

    This is a known issue logged as a bug in our Feedback portal where you could subscribe for receiving notifications on status change.

    The unsubscribe link is resolved correctly in the e-mail campaign issues, so the users could be able to unsubscribe once the next issue is sent.

    Svetoslav Manchev
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2 posts, 0 answered