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5 posts, 0 answered
  1. Theresa
    Theresa avatar
    0 posts
    10 Nov 2016
    10 Nov 2016
    Link to this post

    We can't login on sitefinity backend even the admin account it shows the same issue. and below is last section of the error log. Please help.


    Timestamp: 11/10/2016 11:02:17 AM

    Message: HandlingInstanceID: 68bef921-5cef-4d9d-9f7f-319f392128d8
    An exception of type 'System.Web.HttpException' occurred and was caught.
    11/10/2016 15:02:17
    Type : System.Web.HttpException, System.Web, Version=, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
    Message : File not found.
    Source : Telerik.Sitefinity
    Help link : 
    WebEventCode : 0
    ErrorCode : -2147467259
    Data : System.Collections.ListDictionaryInternal
    TargetSite : IOutputItem GetOutputItem(System.Web.HttpRequestBase, System.Web.HttpResponseBase, Telerik.Microsoft.Practices.EnterpriseLibrary.Caching.ICacheManager, System.String, Telerik.Sitefinity.Libraries.Model.MediaContent ByRef)
    HResult : -2147467259
    Stack Trace :    at Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.GetOutputItem(HttpRequestBase request, HttpResponseBase response, ICacheManager cache, String key, MediaContent& content)
       at Telerik.Sitefinity.Modules.Libraries.Web.LibraryHttpHandler.ProcessRequest(HttpContextBase context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Additional Info:

    MachineName : DIRECTSRV
    TimeStamp : 11/10/2016 11:02:17 AM
    FullName : Telerik.Sitefinity.Utilities, Version=7.0.5100.0, Culture=neutral, PublicKeyToken=b28c218413bdf563
    AppDomainName : /LM/W3SVC/4/ROOT-8-131232482732190703
    ThreadIdentity : 
    WindowsIdentity : IIS APPPOOL\ASP.NET v4.0
    Requested URL : /images/mobnavbg.png

    Category: ErrorLog

    Priority: 0

    EventId: 90000

    Severity: Error

    Title:Enterprise Library Exception Handling

    Machine: DIRECTSRV

    App Domain: /LM/W3SVC/4/ROOT-8-131232482732190703

    ProcessId: 4808

    Process Name: c:\windows\system32\inetsrv\w3wp.exe

    Thread Name: 

    Win32 ThreadId:5700

    Extended Properties: 

  2. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    01 Jul 2014
    14 Nov 2016 in reply to Theresa
    Link to this post
    Sometimes I had the same issue.  Recycling of application pool is working for me.
  3. Theresa
    Theresa avatar
    0 posts
    10 Nov 2016
    15 Nov 2016 in reply to Victor Leontyev
    Link to this post
    I tried it and still the same. I checked in the database, user table, it is set to backend_user False. I switched it to TRUE and try logging in again then going back to the database, it is back to False again.
  4. Jason
    Jason avatar
    0 posts
    04 Aug 2016
    16 Dec 2016
    Link to this post

    Running into the issue as well after updating to 9.2.6200

    Tried to set is_backend_user to TRUE, but it too reverts back to FALSE when trying to log in.

    Was there a solution found for this?

  5. DJ
    DJ avatar
    2 posts
    09 May 2013
    14 Jun 2017
    Link to this post

    We had this issue using database configs and multisite.

    In [sf_xml_config_items] table the value for ProjectConfig had an invalid defaultSiteId inside a <defaultSite> element.  We removed the incorrect <defaultSite> element from the xml config in the table, and then the correct settings in the ProjectConfig.config file came through and logins were restored.  It does seem to remove permissions as well as set is_backend to false, so we had to create a new user by manually manipulating the table to fix.

5 posts, 0 answered