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What has happened to support?

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2 posts, 0 answered
  1. bleutiger
    bleutiger avatar
    153 posts
    23 Oct 2008
    20 Apr 2011
    Link to this post
    Has anyone else noted a serious decline in the level of support for 3.7 license holders?

    We have both a 3.7 license and a 4.0 Enterprise licence and that does not seem to matter.

    They say 48 hours for a response for 3.7 license holders but it has consistently been 4-6 days instead.  When I do receive a response it is barely one or two sentences that either gives me a link to a blog or forum post or tells me to make a change to my code with no explanation why.

    Very very frustrated!  I thought that was why they changed the pricing structure so that they could offer better support for license holders.  SO far I am very disappointed and feel that they are not following through with this promise.

    What experiences have the rest of you had?
  2. Georgi
    Georgi avatar
    3583 posts
    28 Oct 2016
    25 Apr 2011
    Link to this post
    Hi Chris,

    Thank you for posting your question.

    I can completely understand how you feel about it. We are already working on addressing the support issues. We have some good surprises we are working on, you will be able to see the improvements even in this Q2. 

    Best wishes,
    the Telerik team

2 posts, 0 answered