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Error uploading video

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2 posts, 0 answered
  1. Jared
    Jared avatar
    122 posts
    Registered:
    04 Apr 2013
    22 Feb 2016
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    I am getting an error message in attempting to upload a video (See attached screenshot).  The error reads: 
    This site says.....
    Cannot save the file: [Object reference not set to an instance of an object.]

    I checked the log files and found no errors logged except for the following:
     Message: The library Customer Testimonials has a thumbnail profile with name thumbnail but there is no such configured.


    I am unsure if these are even related, but it is something I noticed.  By 'Customer Testimonials', that is the name of the library I am attempting to upload video at.  I have had end users report the same issue and me as an admin can replicate.  Also, this same message happens when I try to upload more than one video at a time or if I try to upload individually.  
  2. Jared
    Jared avatar
    122 posts
    Registered:
    04 Apr 2013
    24 Feb 2016 in reply to Jared
    Link to this post

    Anyone experience similar issue?

    One thing that I did discover is that if I create a new library, we can upload videos into that library.  The issue is with any library that was created prior to us upgrading from version 5.4 to 8.1.

    I did attempt to move videos into a newly created "temp" library, deleted the old library, re-created it with same name and move videos back to the new library.  Then, our team was able to upload videos to the new library.  I thought this was going to be a good workaround, but any page that referenced a video on it, no longer has that reference because it states that the library has been moved or deleted.  I was hoping that naming the "new " videos the same as the old library would work and the connection would not be lost.  That is not the case.

2 posts, 0 answered