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upgrade to SF 5.1 Responsive & Mobile design issue "The resource cannot be found"

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4 posts, 0 answered
  1. Jacques
    Jacques avatar
    427 posts
    28 Jun 2007
    28 Aug 2012
    Link to this post
    Hi there,

    After upgrading to Sitefinity 5.1 we activated the Responsive & Mobile design module and then clicked on it under the design menu. It doesn't load we just get a JavaScript error that says the following:
    "The resource cannot be found."

    Where can we look to solve this problem?

  2. Lizbeth Diane
    Lizbeth Diane avatar
    4 posts
    30 Jun 2011
    29 Aug 2012
    Link to this post
    I'm having the same trouble myself. Any luck?
  3. Jacques
    Jacques avatar
    427 posts
    28 Jun 2007
    30 Aug 2012
    Link to this post
    Hi Lizbeth,

    We did actually manage to sort it out. Looking at the Sitefinity log files we discovered that it was looking for a Media.svc or MediaQuery.svc file in the Sitefinity/Services folder.

    On furher investigation we realised that during the deploy many of the files had not been deployed because they're not part of the csproj file and they weren't mentioned in the upgrade documentation that speaks of updating the csproj file to include certain references.

    Once we'd copied all the additional files things seemed to have sorted themselves out. If this doesn't work for you, try looking at the log files and see if perhaps something else is being reported.

    Good luck,
  4. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    31 May 2017
    31 Aug 2012
    Link to this post

    Try to reinstall the responsive design module first. Go to App_Data/Sitefinity/Configuration/SystemConfig.config and remove the version of ResponciveDesign.

        <add version="5.1.3270.0" name="Search" />
        <add version="5.1.3270.0" name="News" />
        <add version="5.1.3270.0" name="Blogs" />
        <add version="5.1.3270.0" name="Events" />
        <add version="5.1.3270.0" name="Libraries" />
        <add version="5.1.3270.0" name="Forms" />
        <add version="5.1.3270.0" name="Lists" />
        <add version="5.1.3270.0" name="Analytics" />
        <add version="5.1.3270.0" name="Scheduling" />
        <add version="5.1.3270.0" name="Newsletters" />
        <add version="5.1.3270.0" name="GenericContent" />
        <add version="5.1.3270.0" name="ControlTemplates" />
        <add version="5.1.3270.0" name="Migration" />
        <add version="5.1.3270.0" name="Ecommerce" />
        <add version="5.1.3270.0" name="ModuleBuilder" />
        <add  name="ResponsiveDesign" />

    Without a version Sitefinity will attempt to reinstall the module as it seems the module failed to install fully possibly after upgrade to Sitefinity 5.1. After removing the version of the module restart the application and the version will be automatically added to SystemConfig.config.
    Check if now the module is accessible.

    Additionally, the service for responsive design that is part of Sitefinity project and is located in Sitefinity/Services/ResponsiveDesign/MediaQuery.svc appears to be missing. Please check this and make sure the service file is there. If it is not I have attached the service file to the ticket. Place it in Sitefinity/Services/ folder and build the project in visual studio. The module should be working now.

    All the best,
    Stefani Tacheva
    the Telerik team
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4 posts, 0 answered