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Backend Layout Images Missing

17 posts, 0 answered
  1. Mark
    Mark avatar
    147 posts
    Registered:
    01 Jun 2010
    10 Nov 2011
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    One of my sites has suddenly stopped displaying all layout images (backgrounds, buttons, sitefinity logo).

    I've checked the app_data folder permission and read/write is still there and all of my mappings appear correct. I'm not sure what else could be causing the problem. I've attached a screenshot of the login screen.
  2. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    11 Nov 2011
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    Dear Mark

    I usually use fiddler2.com as a good starting point to see what is going on.

    Are you getting 404 errors maybe. Is the site accessable through internet, can you link us there?

    Markus
  3. Mark
    Mark avatar
    147 posts
    Registered:
    01 Jun 2010
    15 Nov 2011
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    I didn't get a chance to check before the problem fixed itself. I rebuilt the site and after that did not help I did a midnight server restart. After the restart, everything worked again. The site is on university servers where Microsoft patches are automatically pushed, my best bet is one of the patches had affected my site.
  4. Lubomir Velkov
    Lubomir Velkov avatar
    688 posts
    Registered:
    03 Nov 2014
    18 Nov 2011
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    Hello Mark,

    Yes, this is a very possible reason. You could use Firebug or Chrome developer tools to see if there are some errors during the loading of the page as well.

    Best wishes,
    Lubomir Velkov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Laura
    Laura avatar
    311 posts
    Registered:
    25 Feb 2008
    20 Feb 2013 in reply to Lubomir Velkov
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    I know this is an old post but I came across it as we are seeing this behavior again.  I suspected it was a Microsoft patch issue as many computers here went through the updates.  A few clients are reporting the same where in the backend the background images aren't appearing and a newly created page is either created in draft mode automatically and can't be published or edited.

    Good to know.

  6. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    20 Feb 2013 in reply to Laura
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    Dear Laura

    I can confirm that I had the same a couple of times but did simply reload and did not investigate further.

    Markus

  7. Laura
    Laura avatar
    311 posts
    Registered:
    25 Feb 2008
    20 Feb 2013 in reply to Markus
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    Yup Markus, that is what we are telling our clients as well.
  8. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    21 Feb 2013 in reply to Laura
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    @lara

    Since there is no response from Telerik I will open a ticket.

    www.marktold.com/screencast/sf_buttons_not_loading.swf

    Let you know when I get an answer.

    I am sure there are many other not reporting this but having the same issue.

    Markus

  9. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    22 Feb 2013 in reply to Markus
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    @Laura

    Can you enable CDN Admin - Advanced - Pages - Script-something

    And set front and back-end script comgining to false. Recycle and see if that fixes it.  Admin - Advanced - Pages 

    Markus

     

  10. Victor
    Victor avatar
    94 posts
    Registered:
    15 Jun 2011
    22 Feb 2013 in reply to Markus
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    The issue with 5.4 is MicrosoftAjax.js not being included on the initial load of the page into the editor.  If you refresh, MicrosoftAjax.js gets included.

    We do have an open case and will let you know if/when we get an answer.

    Hi Laura!

     

  11. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    Registered:
    21 Nov 2016
    25 Feb 2013
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    Hi Victor,

    We were not able to reproduce the problem. Please find our answer in the support ticket that you have opened.

    Regards,
    Stefani Tacheva
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  12. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    25 Feb 2013 in reply to Stefani Tacheva
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    Dear Stefani

    Laura and I have the same problem. I know at least of one other person who had the same problem and solved it by enabeling CDN and setting script combining to false.

    Dear Victor

    I have an ticket open as well and will report as soon as I get an answer.

    Markus

  13. Steve
    Steve avatar
    3037 posts
    Registered:
    03 Dec 2008
    25 Feb 2013
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    We had this problem here too...(same thing seen in Markus' video).  First time a page loads, no buttons, reload, buttons come back.

     I removed the RadScriptManager from our masterpage and we're all good again...

  14. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    Registered:
    21 Nov 2016
    27 Feb 2013
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    Hi,

    Victor resolved the problem by adding these two properites to the RadScriptManager declaration:

    EnableEmbeddedjQuery="false" 
    EnableScriptCombine="false"

    I hope that the solution will be useful.

    Greetings,
    Stefani Tacheva
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  15. Markus
    Markus avatar
    2763 posts
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    25 Nov 2005
    27 Feb 2013 in reply to Stefani Tacheva
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    Dear Stefani

    That did the trick. Are you going to investigate further why this is happening?

    Markus

  16. Victor
    Victor avatar
    94 posts
    Registered:
    15 Jun 2011
    27 Feb 2013 in reply to Markus
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    Markus,

    I'll send you my bill.

     

     

    :)

  17. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    27 Feb 2013 in reply to Victor
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    Please send it with my regards to this address

    33 Alexander Malinov Blvd., 
    Sofia 1729 

    Markus

17 posts, 0 answered