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Customize email template body for password reset

2 posts, 0 answered
  1. Monika
    Monika avatar
    2 posts
    14 Jun 2012
    24 Sep 2014
    Link to this post

    Hello, I'm trying to change the template of the email body sent to users to reset their passwords.  I followed the instructions found here: 


     When I got to Administration -> Labels and Messages, there is no LostPasswordEmailBody label.  Is there a different way of changing the template?

     I am using Sitefinity 6.0.4200.0 SE.  


  2. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    19 Oct 2016
    29 Sep 2014
    Link to this post
    Hello Monika,

    I have tested the behavior on Sitefintiy 7.2.5300 and Sitefinity 6.0.4200 and I was able to find the label in Labels&Messages section. For your convenience please review the video demonstration I have created.

    Please try to search for UserDisplayName and inform us of the results. Have in mind that in this Sitefinity version the search is case sensitive.

    In case you are not able to find it you could add it manually by selection Create label button and adding the information below:

    The label content:
    Dear <%\s*UserDisplayName\s*%>, we received a request for password change for username <%\s*UserName\s*%> at <%\s*SiteName\s*%>.<br />
    <a href="<%\s*ConfirmationUrl\s*%>" target="_blank">Go to this page</a> to set your new password. The link will be active for one hour.<br />
    <br />
    Regards,<br />
    The <%\s*SiteName\s*%> team

    Description: The body of the email sent to users for changing their passwords

    Stefani Tacheva
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2 posts, 0 answered