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Forums / Bugs & Issues / IIS 7.0 Detailed Error - 500.0 - Sequence contains no matching element

IIS 7.0 Detailed Error - 500.0 - Sequence contains no matching element

5 posts, 0 answered
  1. Tanya
    Tanya avatar
    5 posts
    Registered:
    19 Nov 2013
    11 Jan 2014
    Link to this post
    I am trying to setup an email compaign, but first I have to enter in my SMTP settings, which I have done and now when I go to Admin > Settings > Email Campaign and try to send a test email I get this error:  IIS 7.0 Detailed Error - 500.0 - Sequence contains no matching element

    Does anyone know what that means? Does it just mean the SMTP settings are incorrect?

    Thanks,
    New to Sitefinity.
  2. Nader Dabour
    Nader Dabour avatar
    12 posts
    Registered:
    06 Dec 2016
    13 Jan 2014
    Link to this post
    Hello,

    The most probable cause for this issue is a missing notification profile.

    To set up one please go to Administration -> Settings -> Advanced -> Notifications -> Profiles and select Create New -> SmptSenderProfileElement. 

    Please be sure to enter the appropriate values for the following fields:
    • DefaultSenderEmailAddress
    • Host
    • Port 
    • ProfileName

    Save the profile and test sending the email again.

    Please let us know if the information above helped.

    Regards,
    Nader Dabour
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Tanya
    Tanya avatar
    5 posts
    Registered:
    19 Nov 2013
    13 Jan 2014 in reply to Nader Dabour
    Link to this post
    Thanks. All those settings are in place. I tried IP address and smtp.xxxx.com  still getting the same error when trying to send a test email.

  4. Tanya
    Tanya avatar
    5 posts
    Registered:
    19 Nov 2013
    15 Jan 2014
    Link to this post
    Any other ideas??
  5. Nader Dabour
    Nader Dabour avatar
    12 posts
    Registered:
    06 Dec 2016
    15 Jan 2014
    Link to this post
    Hi,

    In order to better determine the cause of the issue I have listed several steps accompanied by screenshots. Please follow the provided steps below:
    1. Download the smtp4dev tool from here.
    2. Run the tool and from Options -> Server -> set the Domain Name to localhost and
       Port Number to 26. Please refer to the screenshot here.
    3. Go to the Sitefinity Back End and from Administration -> Settings -> Advanced -> Notifications -> Profiles enter the same settings as the ones illustrated on the screenshot here.
    4. Create a new mailing list from Email Campaigns -> Mailing Lists. 
    5. Select the Mailing List and add a new subscriber as demonstrated in the screenshot here.
    6. Create a new campaign from Email Campaigns -> Campaigns. Make sure to select the mailing list as demonstrated in the screenshot here.
    7. Add an Issue as per the screenshot here.
    8. Open the issue and send it. Make sure that the number of users is shown as in the screenshot here.
    9. Check the smtp4dev tool to see if the email has arrived as in the screenshot here.

    This information will give us a better understanding of the probable cause.

    Regards,
    Nader Dabour
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
5 posts, 0 answered