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Forums / Bugs & Issues / Login widget forgot password functionality not working in 6.1.4600.0

Login widget forgot password functionality not working in 6.1.4600.0

4 posts, 0 answered
  1. Peter
    Peter avatar
    1 posts
    Registered:
    15 Aug 2014
    16 Aug 2014
    Link to this post

    When using the forgot password functionality in the login widget and clicking "forgot password", the page refreshes and you are prompted with "Forgot Password?" and instructed to enter your email to reset your password.

    After doing that and clicking submit, you are returned to the same page prompted with "Forgot Password?" and to enter your email to reset. 

    Using a script inspector an error is shown:

    Uncaught Sys.InvalidOperationException: Sys.InvalidOperationException: Component 'cphMain_C001_ctl00_ctl00_Password' was not found.

     Is there a way to fix this so that the component works properly?

    Thanks in advance,

    Peter

  2. Ivan D. Dimitrov
    Ivan D. Dimitrov avatar
    310 posts
    Registered:
    26 Mar 2015
    20 Aug 2014
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    Hi Peter,

    I just tested the behavior you have described and did not manage to reproduce the behavior. Can you please confirm that you have tested this on an empty page (no template and no other controls)? Also can you confirm your version is 7.1? Additionally any exact steps as to how I can reproduce this, other than the ones already described will be beneficial.

    Regards,
    Ivan D. Dimitrov
    Telerik
     
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  3. Tierra
    Tierra avatar
    4 posts
    Registered:
    07 Oct 2011
    25 Aug 2014 in reply to Ivan D. Dimitrov
    Link to this post

    Hi Ivan,

    I have tried it with an empty page with no template and no other controls as well, same results - with the exception that it doesn't throw the javascript error; it just returns to the same page as described.

    The version isn't 7.1, it's version 6.1.4600.0.

    The steps I've used are as follows:

    - Add new page
    - Add login widget
    - Configured widget as follows:
    ChangePasswordPageUrl: ~/Change-Password
    RegisterUserPageUrl: ~/Create-Account
    ShowLostPasswordLink: True
    ShowRegisterUserLink: True

    Default settings of widget that might be of help? (actual domain name excluded):
    Enabled: True
    EnableViewState: True
    MembershipProvider: Default
    ServiceUrl: http://<domain.com>/Sitefinity/Authenticate/SWT

    Site is using claims based authentication.

    Thanks,

    Peter


  4. Ivan D. Dimitrov
    Ivan D. Dimitrov avatar
    310 posts
    Registered:
    26 Mar 2015
    28 Aug 2014
    Link to this post
    Hello Peter,

    The disappearance of the JavaScript error eliminates the probability of any issues with the widget, so the problem you are facing can be traced back to the configurations of your solution. Can you please confirm that you have configured your Password Recovery settings as per our Documentation.

    Regards,
    Ivan D. Dimitrov
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
4 posts, 0 answered