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Forums / Bugs & Issues / My thread was deleted so I have no record of the error I previously reported

My thread was deleted so I have no record of the error I previously reported

2 posts, 0 answered
  1. Julia
    Julia avatar
    3 posts
    Registered:
    30 Dec 2013
    04 Aug 2015
    Link to this post

    Hello,

    My previous thread "Some search suggestions yield zero results" was recently deleted by Stefani Tacheva.  This is the comment they added before deleting the post:

    "Would it be possible for you to get back to us and discuss each of these problems in details? We would like to identify whether something is considered as a bug in the product or missing implementation on our side. Then we can log feature requests or bugs depending on the issue."

    However, now that the post is deleted, I can no longer refer to the original error report in order to discuss it further. I was also not told which channel to use to discuss the problems. Should I submit a support ticket?​ I submitted a support ticket on this issue when I first encountered it, and the support tech was unable to help me, which is why I submitted the bug report.

    Please restore this bug report or provide additional guidance on who I should contact to resolve this issue.

    Julia

  2. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    07 Aug 2015
    Link to this post
    Hi,

    You have access to the item again. Please, open a support ticket with the information on the issue you are experiencing and we will investigate in more detail.

    Regards,
    Atanas Valchev
    Telerik
     
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2 posts, 0 answered