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Narrow by Typing Search Not Returning Results

4 posts, 0 answered
  1. Betsy
    Betsy  avatar
    2 posts
    Registered:
    28 Mar 2013
    24 Jun 2014
    Link to this post

    When I search images (in the image libraries)  or documents (in the document & file manager) using "narrow by typing" box from with the content editor, the search is not filtering all the items that contains the text in the box. Why would this search is not working properly?

  2. Junior Dominguez
    Junior Dominguez avatar
    115 posts
    Registered:
    08 Dec 2016
    27 Jun 2014
    Link to this post
    Hi Betsy,

    Did you receive any error message in the browser console or in the Error.Log file (~/App_Data/Sitefinity/Logs/) ?


    Kind Regards,
    Junior Dominguez
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  3. Betsy
    Betsy  avatar
    2 posts
    Registered:
    28 Mar 2013
    27 Jun 2014 in reply to Junior Dominguez
    Link to this post
    What are we looking for in the error logs?
  4. Junior Dominguez
    Junior Dominguez avatar
    115 posts
    Registered:
    08 Dec 2016
    01 Jul 2014
    Link to this post
    Hi Betsy,

    If there is any exception thrown by Sitefinity it will be stored in the Error.Log file. Because sometimes this file can be very big, you can delete it and try to reproduce the error again. If something wrong happened the file will be recreated and the error logged.
    Additionally I would like to suggest you to submit a support ticket about this issue so we can investigate it in detail.

    Kind Regards,
    Junior Dominguez
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
4 posts, 0 answered