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Forums / Bugs & Issues / Reset a password control does not work

Reset a password control does not work

3 posts, 0 answered
  1. Inna
    Inna avatar
    97 posts
    Registered:
    08 Jun 2012
    05 Dec 2012
    Link to this post
    Hello, I have a pwd protected forums application. The reset password, however, doesn't work. Once the "reset pwd" email sent and the link in it is clicked on, it displays the following message:  "You are not logged in." - instead of the reset password form. It worked at first and I could re-set it, but then it stopped and the reset form has simply disappeared. How do I make it work?
  2. Boyan Barnev
    Boyan Barnev avatar
    1429 posts
    Registered:
    06 Dec 2016
    10 Dec 2012
    Link to this post
    Hi Inna,

    Thnak you for using our services.

    Could it be that you have set view permissions that do not allow anonymous users to view the page, and thus the login prompt when visiting the reset password link?

    If so, can you please allow the password reset page to be visible to everyone.

    If any issues persist, please do not hesitate to let us know.


    Regards,
    Boyan Barnev
    the Telerik team
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  3. Inna
    Inna avatar
    97 posts
    Registered:
    08 Jun 2012
    10 Dec 2012 in reply to Boyan Barnev
    Link to this post
    The "profile" page used to be a child of the "forum" page which does not allow an anonymous access. However, in the "permissions" section I used the "break the inheritance" option and re-set it to be accessible by everyone. Apparently, either I didn't do something right, or this option doesn't work. Once I migrated the page "profile" to some other directory (so the parent page is visible for all), the re-set password option became available. I still would expect the "break inheritance" option in the permission section to work. Thank you!
3 posts, 0 answered