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Forums / Bugs & Issues / sitefinity 4.4 on II7.5 and Media service 4.1

sitefinity 4.4 on II7.5 and Media service 4.1

7 posts, 0 answered
  1. TMatt
    TMatt avatar
    104 posts
    Registered:
    06 Feb 2011
    08 Jan 2012
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    Hi,

    after i install Media Service 4.1 for II7.0 i can´t use Sitefinity any more. I get an error when i will create Pages. ---Internal Server error 500--- . When i deinstall Media Service i can use the CMS.

    It´s importend for us to have Media Service installed. We will publish Smooth streaming Videos for learning.

    Thanks Jens
  2. Jochem Bökkers
    Jochem Bökkers avatar
    787 posts
    Registered:
    13 Aug 2007
    08 Jan 2012
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    Hey Jens,

    I opened a support ticket beginning november with the same issue, the problem is caused by the 'LiveStreamingHandler', disable that from the IIS modules and you'll get SF working properly again without going through all the hassle of uninstalling/installing Media Services...

    Official reply from Telerik on the 16th of november "Thank you for reporting this issue. We will investigate it further to discover what might cause this issue. It looks like some incompatibility with the mentioned IIS Media Services."

    Funny enough earlier this week I asked if they've had more reports or a further update, the subsequent reply was "Unfortunately we still do not have a resolution for this and I'm afraid noone else reported this problem as well. There is a known issue with streaming videos in Sitefinity - we do not support properly this streaming on iPhone and iPad devices - here is the public PITS URL:
    http://www.telerik.com/support/pits.aspx#/details/Issue=8712
    "

    Good luck,
    Jochem.
  3. TMatt
    TMatt avatar
    104 posts
    Registered:
    06 Feb 2011
    08 Jan 2012
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    Thanks for fast reply.

    But the handler for fast streaming is a must for us.
    So maybee the sitefinity CMS is wrong Solution for us.

    I ´am in evaluation Phase at the moment.

    Thanks Jens  
  4. Jochem Bökkers
    Jochem Bökkers avatar
    787 posts
    Registered:
    13 Aug 2007
    08 Jan 2012
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    Hey Jens,

    Just so you are aware... 
    The smooth streaming is handled by a different module than live streaming. The one you need (pre-record and then put online) is working perfectly with Sitefinity, the 'LiveStreamingHandler' is used for realtime recording, transcoding and broadcasting through IIS.

    Live streaming needs smooth streaming, but smooth streaming can run on its own.

    Jochem.
  5. TMatt
    TMatt avatar
    104 posts
    Registered:
    06 Feb 2011
    08 Jan 2012
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    Aha,

    do you have a tip how to remove livetreaming handler.
    It´s new for me. I have made some test with Project i build with expression encoder 4.And this is why i installed media Services 4.
  6. Jochem Bökkers
    Jochem Bökkers avatar
    787 posts
    Registered:
    13 Aug 2007
    09 Jan 2012
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    On a 'server' level (more or less permanent) open up IIS Manager, click your server and on the 'functional view tab' double-click modules. Then locate it and right-click delete. (see screenshots)

    Perhaps easier in terms of undo is to open the web.config for your Sitefinity project and under <modules> add the line <remove name="LiveStreamingHandler"  />. (see screenshot)

    By using the web.config method, you'll still keep the LiveStreamingHandler installed on the server, but you'll just disable it for the Sitefinity project.

    Jochem.
  7. TMatt
    TMatt avatar
    104 posts
    Registered:
    06 Feb 2011
    09 Jan 2012
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    Thanks for the tips.

    I will test it when i ám back in office. At the moment i on a business trip in soutern germany.


7 posts, 0 answered