+1-888-365-2779
Try Now
More in this section

Forums / Bugs & Issues / General Issues

General Issues

2 posts, 0 answered
  1. Paul N
    Paul N avatar
    55 posts
    Registered:
    24 Apr 2010
    26 Jul 2011
    Link to this post
    Hi,

    We're having a few issues with one of our customers running sitefinity. They were on an older version (3.6 i think) and so i upgraded them to 3.7 SP4 to hopefully fix the issues, however they have not.

    Since the upgrade every now and again it is showing that they are running a trial version of sitefinity (see attached) - however this has never done it before.

    Also their rad-editor is formatting code weirdly, they use the design view to create content, then the HTML ends up looking like this:

    <h3>Example - <em>Example</em></h3>
    <p style="text-align: justify;"><span style="font-size: 13px;"><img alt="" style="margin-top: 10px; margin-right: 10px; margin-bottom: 10px; margin-left: 10px; width: 101px; float: left; height: 134px;" src="/Libraries/Common/img.sflb.ashx" sfref="[Libraries]10111d2f-4355-4e4c-8078" /></span><span style="font-size: 12px;"><span style="font-size: 10pt;"><span style="font-family: arial;">Example Text. </span> </span></span></p>
    <p><span style="font-size: 12px;"><span style="font-size: 10pt;"><span style="font-family: arial;">Example Text.<br />
    <br />
    <span style="font-size: 12px;"><span style="font-size: 10pt;">Example Text.   </span></span></span></span></span></p>
    <hr style="clear: both;" />
    <p><br />
    </p>
    <p> </p>
    <p><br />
    </p>

    Which results in several unwanted spaces/line breaks and formatting.

    The other thing is the inability to 'drop' controls on a page. One page in participial which has around 20 generic content blocks on the page, and for some reason they can edit/delete the controls, however when they try drag and drop them to a different location on the page the 'drop here' box does not appear, and so it does not allow them to move content.

    Please can someone help me with these 3 issues.

    Thanks,
    Paul
  2. Stanislav Velikov
    Stanislav Velikov avatar
    1113 posts
    Registered:
    30 Nov 2016
    28 Jul 2011
    Link to this post
    Hi Paul N,

    To your first question: please refer to approach mentioned in this KB article.

    To your second question: IF they are pasting the text from another context like an e-mail or a web page some of the formatting will be transfered. Use the strip tool to clear span tags.If you are adding empty rows they will be rendered as <p></p>.

    To your third question: there must be something wrong with the master page template you are using. Can you test if you can drop controls on a blank template then you must compare the changes of the blank template(or a sample master page that works )with the template that is problematic.

    Best wishes,
    Stanislav Velikov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
2 posts, 0 answered