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Forums / Developing with Sitefinity / Cannot export subscribers

Cannot export subscribers

9 posts, 0 answered
  1. Amanda Shafer
    Amanda Shafer avatar
    198 posts
    Registered:
    12 Oct 2012
    15 Nov 2012
    Link to this post
    I cannot get my subscriber lists to export.  Firebug tells me that the requested URL (/Telerik.Sitefinity.ExportSubscribersHttpHandler.ashx) cannot be found. Below is the error log. Any ideas?

    ----------------------------------------
    Timestamp: 11/15/2012 7:34:41 PM

    Message: HandlingInstanceID: 2710baaf-2dd4-417e-80fe-6e89b3fb7704
    An exception of type 'System.Web.HttpException' occurred and was caught.
    ------------------------------------------------------------------------
    11/15/2012 14:34:41
    Type : System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
    Message : The file '/Telerik.Sitefinity.ExportSubscribersHttpHandler.ashx' does not exist.
    Source : System.Web
    Help link : 
    WebEventCode : 0
    ErrorCode : -2147467259
    Data : System.Collections.ListDictionaryInternal
    TargetSite : System.Web.Compilation.BuildResult GetVPathBuildResultInternal(System.Web.VirtualPath, Boolean, Boolean, Boolean, Boolean, Boolean)
    Stack Trace :    at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
       at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
       at System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean ensureIsUpToDate)
       at System.Web.UI.SimpleHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
       at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Additional Info:

    MachineName : ----
    TimeStamp : 11/15/2012 7:34:41 PM
    FullName : Telerik.Sitefinity.Utilities, Version=5.2.3700.0, Culture=neutral, PublicKeyToken=b28c218413bdf563
    AppDomainName : /LM/W3SVC/4/ROOT-2-129974451507984343
    ThreadIdentity : mcaylor
    WindowsIdentity : IIS APPPOOL\ASP.NET v4.0
    Requested URL : http://www.mansimedia.com/Telerik.Sitefinity.ExportSubscribersHttpHandler.ashx?provName=&isCSV=true&ids=7f62a327-98a5-441e-8719-857975e93f4c,122cd615-5b58-4a6b-ab2f-7c63cdef02ad&exportExSub=true&allSub=false


    Category: ErrorLog

    Priority: 0

    EventId: 90000

    Severity: Error

    Title:Enterprise Library Exception Handling

    Machine: ----

    App Domain: /LM/W3SVC/4/ROOT-2-129974451507984343

    ProcessId: 4280

    Process Name: c:\windows\system32\inetsrv\w3wp.exe

    Thread Name: 

    Win32 ThreadId:4100

  2. Patrick Dunn
    Patrick Dunn avatar
    237 posts
    Registered:
    03 Nov 2014
    20 Nov 2012
    Link to this post
    Hello Amanda,

     Please see your ticket for information and additional details required to help you out with this. Once we get a solution for you there we will make sure to post it here for everyone.

    Thanks.

    Greetings,
    Patrick Dunn
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Rehan
    Rehan avatar
    10 posts
    Registered:
    25 Nov 2009
    07 Dec 2012 in reply to Patrick Dunn
    Link to this post
    Is there any update on this, on 5.2 export doesnt seem to work?
  4. Patrick Dunn
    Patrick Dunn avatar
    237 posts
    Registered:
    03 Nov 2014
    11 Dec 2012
    Link to this post
    Hi Rehan,

     What problem are you having and which errors are you getting exactly? Here is a video of it working in 5.2.3800.

    Greetings,
    Patrick Dunn
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Rehan
    Rehan avatar
    10 posts
    Registered:
    25 Nov 2009
    11 Dec 2012 in reply to Patrick Dunn
    Link to this post
    all sorted, was the handlers . thanks
  6. Stroika
    Stroika avatar
    5 posts
    Registered:
    15 Aug 2012
    11 Dec 2012 in reply to Rehan
    Link to this post
    Hi, 
    I am using 5.2.3700

    What was the problem? I want to fix mine.

    because what I am facing is, when I click on export nothing happens. I don't see the file in the video below or in my download page of google chrome? any ideas?
  7. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    11 Dec 2012
    Link to this post
    Hi,

     Take a look at this article:http://www.sitefinity.com/documentation/documentationarticles/upgrading-you-sitefinity-5.1-project-to-the-latest-version
     and make sure that you have the handlers for the subscriber export service in place. If there are missing, adding them will resolve the issue.

    Greetings,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. Sebastian
    Sebastian avatar
    21 posts
    Registered:
    06 Sep 2011
    16 Sep 2013 in reply to Atanas Valchev
    Link to this post
    Your link does not work
  9. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    19 Sep 2013
    Link to this post
    Hi Sebastian,

    Thank you reporting the problem, I have updated the link. The handlers are added during the upgrade to 5.2 as noted in the article. 

    Regards,
    Atanas Valchev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
9 posts, 0 answered