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Forums / Developing with Sitefinity / In Workflow - notify users by email is not sending email..

In Workflow - notify users by email is not sending email..

5 posts, 0 answered
  1. Mihir Desai
    Mihir Desai avatar
    6 posts
    Registered:
    23 May 2006
    05 Aug 2013
    Link to this post
    Hi

    I am using 2 level workflow. For this I have set one user
    for level 1 approval and other user for level2 approval. Also I have done the
    SMTP settings through Administrator -->
    Settings -->Advanced -->
    System --> SMTP (Email Settings)
    for below properties

    Host:

    Port:

    UserName:

    Password:

    DeliveryMethod: Network

    EnableSSL : True

    Timeout: 100000

    DefaultSenderEmailAddress:

    EmailSubjectEncoding: utf-8

    EmailBodyEncoding: utf-8

    Also I set the same properties with same values in
    Notifications  --> Profiles
    --> Default, except ‘UseSSL’
    I set it as ‘UseSSL:False’.  And tested
    the settings through Basic --> Email
    Compaigns --> ‘Send
    check message’. It’s sending the email to receiver.

    But it’s not sending the email to level1, level 2 approvers
    through workflow.

    The workflow is for ‘Messages module’. When I create new
    message it is setting the status as ‘Send for Approval’ but the email is not being
    sent.

    The workflow settings are as shown in the attachment Workflow1.jpg

    Could you please let me know what will be the reason behind
    this or whether I need to do any other settings as well.
  2. Jonathan
    Jonathan avatar
    119 posts
    Registered:
    19 Dec 2012
    05 Aug 2013 in reply to Mihir Desai
    Link to this post
    Does the test email send when are in the Basic Setting Email Campaigns?  Have you checked ~/App_Data/Sitefinity/Logs/{Current Error.log} file to see if any errors are being logged that pertain to email sends?

    If errors in log can you paste them here?

    Make sure that in Advanced Settings > Notifications > Profiles > Default (If thats the profile you use on workflows)

    is set up properly also.
  3. Mihir Desai
    Mihir Desai avatar
    6 posts
    Registered:
    23 May 2006
    06 Aug 2013 in reply to Jonathan
    Link to this post
    Yes test email is send through basic setting email campaigns....

    I have also checked the ~/App_Data/Sitefinity/Logs/...but no log file is generated.

    I am not clear about your last statement that 'If thats the profile you use on workflows'...do you mean to say that the settings in Advanced Settings > Notifications > Profiles > Default  should match with the settings in System > SMTP (Email Settings)...then it's matching....still emails are not going..
  4. Jonathan
    Jonathan avatar
    119 posts
    Registered:
    19 Dec 2012
    06 Aug 2013 in reply to Mihir Desai
    Link to this post
    Other than checking Settings > Advanced > Notifications >DefaultProfiles and making sure its using the Default.  Sounds like everything else is set up correctly.  Have you entered a support ticket?
  5. Jen Peleva
    Jen Peleva avatar
    568 posts
    Registered:
    10 Nov 2016
    08 Aug 2013
    Link to this post
    Hello Mihir,

     Did you test your settings with smtp4dev, as suggested in the support ticket?

    Regards,
    Jen Peleva
    Telerik
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5 posts, 0 answered