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404 at /Sitefinity/Marketing/Personalization?action=newSegment

3 posts, 0 answered
  1. Filip
    Filip avatar
    2 posts
    15 Mar 2015
    17 Mar 2015
    Link to this post


    I upgraded a Standard Trial to Professional Trial to try out personalization. The Personalization module was obviously not there, so I installed it from administration.

     Now I do get a link to "Personalize this page" beside each page in the system, and if I go there, I see that "No user segments have been created yet" (as expected) but when I try to follow the link to create new segments it errors out with a 404.

     Module   IIS Web CoreNotification   MapRequestHandlerHandler   StaticFileError Code   0x80070002Requested URL   http://localhost:60876/Sitefinity/Marketing/Personalization?action=newSegmentPhysical Path   C:\sitefinity\Sitefinity\Projects\sitefinity\sitefinity\Sitefinity\Marketing\PersonalizationLogon Method   OAUTH-SWTLogon User   admin


    This is from IIS Express running from Visual Studio. 

    In addition, "Personalization" still doesn't appear under "Marketing"

  2. Filip
    Filip avatar
    2 posts
    15 Mar 2015
    17 Mar 2015 in reply to Filip
    Link to this post

    I assume this is related to going from Standard -> Pro trial; is there any other extra step needed to get Personalization to work?

  3. Sabrie Nedzhip
    Sabrie Nedzhip avatar
    534 posts
    17 Aug 2017
    20 Mar 2015
    Link to this post
    Hi Filip,

    Please note that the Personalization module is not available for Standard and Professional license editions. The module is included in the online Marketing or Enterprise license editions.

    Can you please let me know if you have applied Enterprise license? If so, can you please go to Administration -> Modules and Services and check the status of the Personalization module. If it is not marked as active, please enable/install it and check the behavior again.

    When the Personalization module is activated you will be able to see the option under the Marketing menu.

    In addition to this, can you please go to Administration -> Version and Licensing and under License details section, please check if the Presonalization module is listed as an extension?

    You may also contact our sales team at sales@sitefinity.com for more details about the licensing matters.

    Please also checkout the following forum thread where a similar issue has been discussed.

    Sabrie Nedzhip
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
3 posts, 0 answered