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Download List not Showing Newly Uploaded Files

4 posts, 0 answered
  1. Tony
    Tony avatar
    57 posts
    Registered:
    04 Dec 2013
    01 Apr 2014
    Link to this post

    I am on SF 6.3.500.

    Maybe I am missing something from when I uploaded PDF's in January to my pages (in SF 6.1 at that time), but now, my new PDF files are NOT being displayed on my Download List on my web pages.

    Help Please..

  2. Tony
    Tony avatar
    57 posts
    Registered:
    04 Dec 2013
    01 Apr 2014
    Link to this post

    I am troubleshooting this and it seems like if I put a brand new Download List widget on my page, it sees the pdf files but the original Download List widget does not. Could this be a clue??

    I hope so and don't hope so...that means I have to update each page with a new Download List everytime i want to add new files...NOT!!!

  3. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    Registered:
    06 Dec 2016
    04 Apr 2014
    Link to this post
    Hello Tony,

    You have been provided an answer in the support ticket you have opened for this.

    Regards,
    Svetoslav Manchev
    Telerik
     
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  4. Tony
    Tony avatar
    57 posts
    Registered:
    04 Dec 2013
    09 Apr 2014 in reply to Svetoslav Manchev
    Link to this post

     Your Support Reply:
    Hello Tony,

    Thank you for contacting us.

    Would it be possible for you to provide me the exact steps so I can try and reproduce it on my end? On the additional information you have provided - There might have been some caching or filtering that you were not aware of, that is pulling the old files instead of the news ones. In any case if I am able to reproduce this on my end I will be able to provide more feedback on the behavior. 

    Thank you in advance. Looking forwards to your reply.

    Regards,
    Pavel Benov 
    Telerik

     My Reply:

    Hi Pavel,

    I don't have to provide you with any steps, just go to this page: (can you get into my site?)
    http://sf.apwwyott.com/products/champion/charbroilers/Action/Edit
    Under the first product, I have three Download Lists. The last two are ones that I have added in the past few days and they see the new PDF's. The top one is the original Download List (prior to upgrading to SF 6.3.500) and it is set up just like the bottom two and it does not display the PDF.

4 posts, 0 answered