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Forums / General Discussions / Telerik.Sitefinity was not granted ManageLicenses in Backend for principals Error

Telerik.Sitefinity was not granted ManageLicenses in Backend for principals Error

4 posts, 0 answered
  1. Stephen
    Stephen avatar
    15 posts
    Registered:
    06 Oct 2011
    25 May 2012
    Link to this post

     We have recently tried upgraded from 4.4 to 5.0 four times without success! 
     We require the SDK to be installed on our server. But  SDK would hang on installation. We attempted to do this three times this week. The first two attempts failed! Finally on the third attempt  I  had to shutdown almost all the processes (www and sql 2008) to get the sdk installed.  Now I thought I was out of the woods, BUT then  when I publish and deploy everything to the production server I get to the License Activation screen. Which is fine. However, I've tried both uploading the license and my sitefinity login but continue to receive the following error: 


    Telerik.Sitefinity.Security.Data.StaticRoot, Telerik.Sitefinity was not granted ManageLicenses in Backend for principals with IDs 00000000-0000-0000-0000-000000000000  

    We first tested everything on a sandbox sandbox environment (a mirror of our production environment).  
    and have upgraded in our sandbox just fine. But when we try to deploy to our production server. We run into one road block after another. 

    I found this form http://www.sitefinity.com/devnet/forums/sitefinity/deployment/telerik-sitefinity-was-not-granted-managelicenses-in-backend-for-principals.aspx 
    but they upgraded from 4.3  to 5.0 and I never accessed our website via ip address 
    Please help as we are VERY frustrated!!!!

    Stephen
  2. Victor Velev
    Victor Velev avatar
    1345 posts
    Registered:
    06 Jul 2015
    30 May 2012
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    Hello Stephen,

    I have answered you in the support ticket you have opened. If you wish you can share the answer with the rest of the community.

    Kind regards,
    Victor Velev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Stephen
    Stephen avatar
    15 posts
    Registered:
    06 Oct 2011
    31 May 2012
    Link to this post
    Here is the response from Telerik... this was the fix
    I am sorry to hear about the troubles you experience. The error 
    " Telerik.Sitefinity.Security.Data.StaticRoot, Telerik.Sitefinity was not granted ManageLicenses in backend for principals with IDs 00000000-0000-0000-0000-00000000 "  is because the user you were using did not have rights to change the license from the UI.

    I would advise you to place the license key file to App_Data/Sitefinity folder.

    Thank you guys
  4. Nick
    Nick avatar
    18 posts
    Registered:
    19 Jul 2012
    26 Jun 2012
    Link to this post
    Edit: Just saw the resolution in your later post, I'll try uploading the file manually.

    Thanks,
    Nick

    Hi,

    Are you able to share the solution to this problem? I'm getting the same error so any pointers would be appreciated.

    Cheers,
    Nick
4 posts, 0 answered