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Forums / General Discussions / unable to login

unable to login

4 posts, 0 answered
  1. Dan
    Dan avatar
    28 posts
    Registered:
    16 Jun 2010
    02 Feb 2011
    Link to this post
    hello,

    I am using the latest build (4.0.1130.0) of sitefinity.

    A project that was working fine yesterday is now preventing any user from logging in.  The message is:

    Incorrect Username/Password Combination

    When I manually look in the users table (SQL Express) I can see that the users exist and are not locked out and have not had the password field changed.  We are using a professional edition trial license.

    Any idea what could be causing this?

    thanks
    Dan
  2. Sonya
    Sonya avatar
    205 posts
    Registered:
    09 Dec 2016
    03 Feb 2011
    Link to this post
    Hello Dan,

    Please try to delete your cookies and check if the problem still exists. When log- in to Sitefinity uncheck Remember Password option or try to login from another Browser. 

    To delete your browser's cookies:
    1.IE>Tools menu>Internet Options
    2. General Tab> Browsing History section > Click Delete button.
    3. Select Cookies and click Delete

    1. Firefox>Tools menu
    2. Click Clear Recent History - select  Cookies
    3. Click Clear Now or  use Ctrl+Shift+Delete



    Greetings,
    Sonya
    the Telerik team
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  3. Jaime Weise
    Jaime Weise avatar
    120 posts
    Registered:
    02 Nov 2008
    26 Feb 2011
    Link to this post
    I keep getting this error everytime I try to log in. I tried to change the password manually and changed the password format to 0 (cleartext) but I still get redirected back to the current view. It doesn't appear that the request is making it to the server.

    Incorrect Username/Password Combination
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    16 Jun 2017
    02 Mar 2011
    Link to this post
    Hi jwize,

    You can try creating another admin (backend) user following this post

    http://www.sitefinity.com/devnet/forums/sitefinity-4-x/sdk/mass-users-enroll.aspx#1511555

    Regards,
    Ivan Dimitrov
    the Telerik team
4 posts, 0 answered