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Sitefinity Support

3 posts, 0 answered
  1. Darshani
    Darshani avatar
    18 posts
    Registered:
    13 Oct 2009
    27 Oct 2009
    Link to this post
    Hi,

    When I go to my acccount and try to send a support ticket, I can see it asking me to select a product with the information 72hrs response time and 47 days left. So when does my support time expires? Also if I purchase a licensed version how much of support I would be receiving from you?

    Look forward to a detailed answer.

    Best Regards,
    Darshani
  2. Mr. Plinko
    Mr. Plinko avatar
    13 posts
    Registered:
    16 Jul 2009
    27 Oct 2009
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    As far as I know, when you download a trial, you get 60 days of free support with 3 day turnaround time. 
    Once you purchase the standard edition of sitefinity, you get a year of support and upgrades with a 48 hour turnaround time.
  3. Darshani
    Darshani avatar
    18 posts
    Registered:
    13 Oct 2009
    29 Oct 2009
    Link to this post
    Thanks for the exact info.
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3 posts, 0 answered