+1-888-365-2779
Try Now
More in this section

Forums / Security / Newsletter subscribers just disappear

Newsletter subscribers just disappear

4 posts, 0 answered
  1. Brian Javeline
    Brian Javeline avatar
    12 posts
    Registered:
    11 Dec 2009
    03 Sep 2010
    Link to this post
    I have a few subscribers who just keep randomly dissappearing from my newsletter subscriber list.  I sent out a newsletter almost week, and randomly my own subscriber account as well as another person seem to just have our accounts automatically unsubscribed.  I then add them back, get my newsletters and then a week or two goes by and I will notice that we are no longer in the list.  Is this a security issue? Possibly a bug?  Any ideas would be helpful to eliminate potential security concerns.  Thanks, Brian
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    03 Sep 2010
    Link to this post
    Hello Brian Javeline,

    1. User has been unsubscribed by using "Unsubscribe link" if it had been included in the message

    2. Subscriber email has been changed from UI - this changes the email of this user inside all subscription groups.

    3. The user has been deleted through UI.

    DeleteSubscriber method is called only from server side code ( there is no web service that could be accessed) on command or click events of buttons.

    Kind regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Brian Javeline
    Brian Javeline avatar
    12 posts
    Registered:
    11 Dec 2009
    03 Sep 2010
    Link to this post
    Thank you Ivan,
    I will pass this to my developer (who is very familiar with telerik) to have him look at item 3.
    Brian
  4. Brian Javeline
    Brian Javeline avatar
    12 posts
    Registered:
    11 Dec 2009
    03 Sep 2010
    Link to this post
    Your advice guided me into the right direction.  Turns out that a forwarded newsletter email still has the Unsubscribe at the bottom.  So anyone not really supposed to receive the email clicks on the Unsubscribe and then not knowing removes the originator from the list.   Thanks, Brian
Register for webinar
4 posts, 0 answered