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"The resource cannot be found" error

10 posts, 0 answered
  1. Matt
    Matt avatar
    22 posts
    Registered:
    25 Jan 2008
    11 May 2008
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    I have a new install of Sitefinity 3.2 SP1 on a Server 2008 x64 box. I have another instance (for testing) of 3.1 on a Server 2003 x86 box that works beautifully. I copied most of my web.config settings over to get up and running quickly. But there's a problem I can't seem to fix:

    Whenever I click a page or template to edit it, I get a 404 error.

    Things I've tried:
    Most everything already in the forum
    verifying classic asp.net application pool
    allowing 32-bit extensions
    registering .template script mapping (and all the other ones)
    unchecking the "physical path" box on the script mappings

    Any help would be greatly appreciated! I can post my web.config if that helps.

    Matt
  2. Nikifor
    Nikifor avatar
    232 posts
    Registered:
    18 May 2013
    12 May 2008
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    Hello Matt,

    Please read the following part of the Troubleshooting section: Error 404 when Trying to Edit Templates.

    There is a known issue in 3.2 SP1 that also might have caused the error you get: it occurs when pages and templates have the same names. Could you check if this is the case?

    Please let us know if this does not help.

    Sincerely yours,
    Nikifor
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  3. Matt
    Matt avatar
    22 posts
    Registered:
    25 Jan 2008
    12 May 2008
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    Nikifor-

    Thanks for the reply. I checked the link you sent me, and I already have *.template registered as an extension mapping.

    The page name is matt.aspx and the template is Default.master. So no problem there.

    The error on templates is here:
    http://matthew.turkington.googlepages.com/template.jpg

    And the error on pages is here:
    http://matthew.turkington.googlepages.com/page.jpg
  4. Matt
    Matt avatar
    22 posts
    Registered:
    25 Jan 2008
    13 May 2008
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    Update: I upgraded my 3.1 test box to 3.2 SP1 and it seems to be working fine. So the problem is with Server 2008? Any other ideas?
  5. Nikifor
    Nikifor avatar
    232 posts
    Registered:
    18 May 2013
    14 May 2008
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    Hi Matt,

    Unfortunately, we haven't yet tested and created documentation with all possible issues for Windows Server 2008. Basically, they should be the same as for Windows Vista, but it seems there are some differences we'll need to look into. We will address all Windows Server 2008 issues and post all relevant information soon after releasing the service pack 2.

    One issue we have found so far though is that sometimes the path to the aspnet_isapi.dll in the ISAPI mappings for the .sflb and .tmb extensions is different. For example, the following :
    c:\windows\microsoft.net\framework\v2.0.50727\aspnet_isapi.dll.

    ...
    could be:
    c:\windows\microsoft.net\framework64\v2.0.50727\aspnet_isapi.dll.

    Please check that for your application.


    Sincerely yours,
    Nikifor
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  6. Marlon Walcott
    Marlon Walcott avatar
    13 posts
    Registered:
    31 Oct 2006
    26 May 2008
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    The Telerik Team:

    Like Matt, I have been experiencing some similar problems  since I have installed Sitefinity 3.2 SP1. My web application is running under IIS6 on Windows Server 2003 Standard Edition Platform Service Pack 2 Machine. On many ocassions when I navigate to a page, I am getting a Http 404 and when I restart IIS (the entire IIS that is, and not just the default website), the pages are served correctly. However, after some time has passed, I will see another portion of my website showing Http 404. Also, while editing or creating a new page, the Http 404 will occur and there is no clear indication as to what causes this to happen. When this occurs on my production server, I am still able to load, edit and create the pages without error on my development server (linked to the same SQL database) which is running under IIS 6 on a Windows Server 2003 Enterprise Edition Service Pack 2 Platform Machine.

    Everytime there is a http 404 error, I am getting the following in the Security log of the Event Viewer:

    Object Open:

    Object Server: SC Manager

    Object Type: SERVICE OBJECT

    Object Name: WinHttpAutoProxySvc

    Handle ID: -

    Operation ID: {0,119024236}

    Process ID: 452

    Image File Name: C:\WINDOWS\system32\services.exe

    Primary User Name: CENTRE-WEB$

    Primary Domain: UWI_MONA

    Primary Logon ID: (0x0,0x3E7)

    Client User Name: NETWORK SERVICE

    Client Domain: NT AUTHORITY

    Client Logon ID: (0x0,0x3E4)

    Accesses: Query status of service

    Start the service

    Query information from service

    Privileges: -

    Restricted Sid Count: 0

    Access Mask: 0x94

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Has this been tested on all platforms? Has this been tested thoroughly on a Windows Server 2003 Standard Edition Platform? What is the difference between the Enterprise and Standard editons of Windows Server 2003, as it relates to the serving of the Sitefinity pages?

    Please can you check this out as this is Urgent. Seems to work perfectly fine on the Enterprise Edition but gives problems on the Standard Edition. (The company for which I work only uses the Standard Edition). (Also, note that the problem exists even with out SP2 installed for thr operating system).

    Thanks in advance,

    Niel


  7. Nikifor
    Nikifor avatar
    232 posts
    Registered:
    18 May 2013
    27 May 2008
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    Hi Marlon Walcott,

    Sitefinity is a .NET application and its functioning does not depend on the OS under which it is running. Most probably the problem is caused by incorrect configuration of the IIS. We have an online resource containing sever common situations which cause 404 error, so please check them out at: Troubleshooting
    Also, please verify once again if this problem is not connected with the known issue explained in one of the previous posts below: it occurs when pages and templates have the same names.
    If this is not the case, please verify if this error is occurring for a particular URL. It would be helpful if you sent us a URL where we can observe the reported behavior.

    Thank you for your assistance.

    Kind regards,
    Nikifor
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  8. Marlon Walcott
    Marlon Walcott avatar
    13 posts
    Registered:
    31 Oct 2006
    27 May 2008
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    The Telerik Team:

    Thanks for the response, but you have not answered my questions.  I have looked the forums and troubleshooting section already and I had not found a solution to my problem. As I have explained to you, it works perfectly fine on my Windows Server 2003 Enterprise Edition Machine but not on the Windows Server  2003 Standard Edition Machine; both as you know is configured under IIS 6. I asked you if this was tested on a windows Server  2003 Standard Edition Machine and no reply on that. Can you give me a number to reach you so we can go through this error or perhaps set up a web conference so I can show you exactly what has been occuring?


    ** If I hadthe source code I would have figured out exactly what is causing this problem. :)

    Thank you again for your kind assistance,

    Niel
  9. Nikifor
    Nikifor avatar
    232 posts
    Registered:
    18 May 2013
    30 May 2008
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    Hi Marlon Walcott,

    Sitefinity application is tested under Windows XP and Windows 2003 Server Enterprise Edition because there should not be any difference in the operation of Sitefinity under Enterprise or Standard edition. It all depends on the IIS configuration.

    We would be more than happy to assist you, but it seems that the problem is something more specific. This is why we would appreciate if you can provide us with a link where we can see this error. Also, having access to the Sitefinity's administration or a Remote Desktop Connection would be of great help. You can open a support ticket where you can provide us with the requested information - the communication is private.

    Thank you in advance for your assistance.

    Kind regards,
    Nikifor
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  10. Damian
    Damian avatar
    10 posts
    Registered:
    10 Dec 2013
    16 Sep 2014 in reply to Nikifor
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    Is there a slight irony in the fact that the link you mention here no longer exists, so you get a 404 error, on a page about 404 errors :) 

     

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