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Knowledge base

  • Get more information on Sitefinity restarts

    Jul 2, 2015, 09:30 AM
    Problem: Sitefinity restarts abnormally, causing slowness or crashing beyond recovery. Solution: Such restarts are most often caused by unhandled exceptions. They can be either minor cases when the exception doesn't crash the IIS worker process, but can cause IIS to activate its built-in mechanism for Rapid Fail Protection if frequent enough. ...
  • Sitefinity shows trial message on purchased licenses

    Jul 2, 2015, 09:26 AM
    Problem: You have purchased a Sitefinity license, but a Trial message still appears. Notes: Sitefinity​'s current licensing model is per-domain based. In other words, when you purchase the product you are allowed to develop locally (on localhost) without seeing the trial version screen. Once you decide on the site's domain ...
  • Understanding Lucene Search results

    Jun 18, 2015, 15:56 PM
    Question: How does Sitefinity's Lucene search engine ranking work? Answer: The following will describe how Sitefinity is using Lucene search engine and how an item's rank is determined. Please note this is subject to change in future versions of Sitefinity. In the rest of this article, all the search queries ...
  • "The remote server returned an error: (410) Gone." error when trying to use Video widget YouTube playlist

    Jun 4, 2015, 13:38 PM
    Problem: when using the Video Widget to display YouTube playlists, Sitefinity now issues the following error: The remote server returned an error: (410) Gone. Cause: the current version of RadMediaPlayer depends on YouTube API 2.0, however YouTube deprecated its v2.0 API. Workaround: embed the playlist in a content block. Go ...
  • "The specified URL is not valid: ~/Sitefinity/Email Campaigns" error message after upgrade to Sitefinity 8.0

    Jun 1, 2015, 10:29 AM
    Problem: The Email Campaigns module is missing under the Marketing node from the backend navigation after the upgrade     and when you navigate to Administration -> Modules and Services the Email Campaigns module is marked as Failed and when you click on the Details link of the module the ...
  • How to disable the Metadata REST service

    May 29, 2015, 13:23 PM
    Problem: how to disable the Metadata REST service available by default at /RestApi/metadata Solution: you can disable this service by adding the following custom code to your Sitefinity project. After restarting your project, trying to access /RestApi/metadata will lead to a "Forbidden" message. First create a new plugin class DisableServiceStackMetadataFeaturePlugin.cs:...
  • Sitemap generation hangs at a certain percentage and cannot be generated

    May 28, 2015, 10:42 AM
    Problem: When you try to generate a sitemap under Administration -> Settings -> Basic Settings -> Sitemap, the sitemap generation process hangs at a certain percentage and the sitemap cannot be generated as demonstrated in the below screenshot:   This issue might be caused if there is a scheduled ...
  • How to allow anonymous users to access the files from the email notifications for form responses

    May 28, 2015, 10:13 AM
    When a file is uploaded through a Sitefinity form, Sitefinity creates a separate library for each form under Administration -> User Files where to store the files submitted through the form. By default, in order to be able to view the file from the email notification the user should be logged ...
  • "Batch insert failed" exception is thrown after upgrade if using Glimpse plugin

    May 18, 2015, 10:47 AM
    Problem: The following error message is thrown when trying to run the Sitefinity project after the upgrade: ---------------------------------------- Timestamp: 4/28/2015 8:04:04 PM Message: HandlingInstanceID: 9d2c41b2-48c3-46c9-9370-23a5943fa27e An exception of type 'Telerik.OpenAccess.Exceptions.DataStoreException' occurred and was caught. ------------------------------------------------------------------------------------------------ 04/28/2015 15:04:04 Type : Telerik.OpenAccess.Exceptions.DataStoreException, Telerik.OpenAccess, Version=2015.1.225.1, Culture=neutral, PublicKeyToken=7ce17eeaf1d59342 Message : Link table batch insert ...
  • Only users in Administrators role can view dynamic module items after upgrade and the Permissions page for the dynamic module is not accessible

    May 18, 2015, 09:16 AM
    Problem: Non-admin backend users are not able to view dynamic modules under the Content tab in the Sitefinity backend after upgrade even though the users are granted view permissions for the dynamic modules from Administration -> Permissions. Only users in Administrators role can view the dynamic module items.  In ...
  • Lists module is not accessible after upgrade to sitefinity 6.0

    May 18, 2015, 07:47 AM
    Problem: After upgrade to sitefinity 6.0 accessing items from the Lists module results in the below error message.   Solution: In order to resolve the issue, please first make a backup of your project files and the database. After that please navigate to Administration -> Settings -> Advanced -> ...
  • A new action filter 'HandleNotFoundResultActionFilte'r is added in Sitefinity 8.0

    May 18, 2015, 06:52 AM
    A new action filter is added which change the http response to return Not found (404) status in cases when HttpNotFoundResult is returned in any action when using MVC controllers as widgets. You can decorate any controller or specific action with the HandleNotFoundResultActionFilterAttribute in order to achieve this behavior. Check ...
  • Connect to SalesForce sandbox using SalesForce connector

    May 4, 2015, 02:17 AM
    Problem:  Attempting to use Sitefinity SalesForce connector for connection to ​test.salesforce.com results in invalid credentials. Solution: By default Sitefinity doesn`t allow connection to salesforce sandboxes, the login credentials entered in salesforce connector go to login.salesforce.com login and not to the sandbox on address test.salesforce.com.​ 1. In the site web.config  <configSections> ...
  • Setting up SSL only for the login page

    Apr 14, 2015, 15:36 PM
    Problem: when requiring SSL for the login page, authentication fails as the browser tries to connect to a non-HTTPS URL. web.config sets requireHttps to false as the goal is to set SSL only for the login page. Solution: in the page editor, edit the login widget, look for the ServiceUrl property ...
  • Error when trying to access pages in the backend

    Apr 14, 2015, 15:27 PM
    Problem: when trying to access any page on the backend (e.g. displaying the list of Pages), the web browser doesn't render anything. Instead, it issues a dialog box with a "The page cannot be displayed because an internal server error has occurred." error. When looking at the JavaScript console, any ...
  • Pages cannot be published after opening for edit

    Apr 9, 2015, 02:08 AM
    Problem: When a page is opened for edit, the publish and back to pages buttons do not work. Cause:The most common cause for this behavior is a script error on the page. This can easily be checked with the Chrome Developer tools, for example. If this is the ...
  • Non-administrator backend users cannot access the backend after upgrade to Sitefinity 8

    Apr 9, 2015, 01:58 AM
    Problem: When non-administrator backend users navigate to /Sitefinity they are presented with the following error: Object of type Telerik.Sitefinity.Security.Model.Proxy.SecuredProxy does not support permission set "SitemapGeneration".  One of the upgrade script that upgrades these permissions has not executed during the upgrade to Sitefinity 8 and as a result non-administrator backend ...
  • No results are returned when searching with escaped special characters

    Apr 3, 2015, 10:01 AM
    Problem: When you are searching in the index for words with special characters in them (such as accents) the search control does not return proper results.  Solution: In order to get around the problem you will have to modify some logic in the LuceneSearchService ( assuming you use lucene ...
  • Configure Site Sync to use a secure https connection

    Mar 26, 2015, 05:02 AM
    Problem:  From Sitefinity 8, Site Sync supports secure https connection. However, when the server is added, the address is saved with http by default. Solution: In order to take advantage of the https support, the address for the server needs to be modified directly in the configuration files. Navigate ...
  • Sitefinity returns status code 200 on URLs that should not exist in multilingual mode

    Mar 26, 2015, 04:50 AM
    Problem: When in the default language the pages are accessible also by their language prefix (for example, http://www.mydomain.com/mypage and http://www.mydomain.com/en/mypage) the status code for both is 200, which is not recommended for SEO. It is related to item in the feedback portal. Causes: Language prefix ...
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