Knowledge base

  • Setting up SSL only for the login page

    Apr 14, 2015, 15:36 PM
    Problem: when requiring SSL for the login page, authentication fails as the browser tries to connect to a non-HTTPS URL. web.config sets requireHttps to false as the goal is to set SSL only for the login page. Solution: in the page editor, edit the login widget, look for the ServiceUrl property ...
  • Error when trying to access pages in the backend

    Apr 14, 2015, 15:27 PM
    Problem: when trying to access any page on the backend (e.g. displaying the list of Pages), the web browser doesn't render anything. Instead, it issues a dialog box with a "The page cannot be displayed because an internal server error has occurred." error. When looking at the JavaScript console, any ...
  • Pages cannot be published after opening for edit

    Apr 9, 2015, 02:08 AM
    Problem: When a page is opened for edit, the publish and back to pages buttons do not work. Cause:The most common cause for this behavior is a script error on the page. This can easily be checked with the Chrome Developer tools, for example. If this is the ...
  • Non-administrator backend users cannot access the backend after upgrade to Sitefinity 8

    Apr 9, 2015, 01:58 AM
    Problem: When non-administrator backend users navigate to /Sitefinity they are presented with the following error: Object of type Telerik.Sitefinity.Security.Model.Proxy.SecuredProxy does not support permission set "SitemapGeneration".  One of the upgrade script that upgrades these permissions has not executed during the upgrade to Sitefinity 8 and as a result non-administrator backend ...
  • No results are returned when searching with escaped special characters

    Apr 3, 2015, 10:01 AM
    Problem: When you are searching in the index for words with special characters in them (such as accents) the search control does not return proper results.  Solution:Go to Administration - Settings - Advanced - Search and check the "Enable exact match" setting. This will cause the functionality to behave ...
  • Configure Site Sync to use a secure https connection

    Mar 26, 2015, 05:02 AM
    Problem:  From Sitefinity 8, Site Sync supports secure https connection. However, when the server is added, the address is saved with http by default. Solution: In order to take advantage of the https support, the address for the server needs to be modified directly in the configuration files. Navigate ...
  • Sitefinity returns status code 200 on URLs that should not exist in multilingual mode

    Mar 26, 2015, 04:50 AM
    Problem: When in the default language the pages are accessible also by their language prefix (Ex: http://www.mydomain.com/mypage and http://www.mydomain.com/en/mypage) the status code for both is 200 which is not recommended for CEO. It is related to item in the feedback portal     . Causes: Language prefix for the default ...
  • Regenerate Configuration files for Dynamic Modules

    Mar 24, 2015, 02:14 AM
    Problem: Item cannot be saved when adding new fields to a dynamic module and an exception in the error logs: Query execution did not find a matching element.   Cause: This issue can happen if the main section of the definitions for this dynamic content type is missing. ...
  • Comments not working after an upgrade to Sitefinity 8.0 version

    Mar 19, 2015, 11:20 AM
    Problem: The comments functionality was rebuild with the release of Sitefinity 6.2 version. All users who upgraded to Sitefinity 6.2 were advised to replace the comments widget in their templates with the new version of the widget. Backward compatibility was available but with a possible performance hit. With the ...
  • Error when working with Recycle bin or Comments

    Feb 25, 2015, 08:42 AM
    If your Sitefinity instance is running on .NET 4.0 only, you may experience this error when working with some features such as Recycle bin or content items comments: "Method 'get_Cookies' in type 'ServiceStack.Host.AspNet.AspNetRequest' from assembly 'ServiceStack, Version=4.0.31.0, Culture=neutral, PublicKeyToken=null' does not have an implementation" This error is related to a ...
  • Extend Content Selector with Paging and Sorting

    Feb 23, 2015, 10:02 AM
    Problem: Content selector do not shows all Content Items (including Shared Content Block). Causes: There is more than 50 Items (bug related and logged in the Feedback portal) Solution: - Create e template with the following markup (page size is just example value): <%@ Control Language="C#" %> <%@ Register Assembly="Telerik.Sitefinity" ...
  • "SqlDateTime overflow" error when trying to access Module Builder after upgrade

    Feb 16, 2015, 01:32 AM
    Problem: When trying to access the Module Builder in the Sitefinity backend after an upgrade the following error is shown: Type : Telerik.OpenAccess.Exceptions.DataStoreException, Telerik.OpenAccess, Version=2014.3.1209.1, Culture=neutral, PublicKeyToken=7ce17eeaf1d59342 Message : Batch insert failed: System.Data.SqlTypes.SqlTypeException: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM and 12/31/9999 11:59:59 PM.    at Telerik.OpenAccess.RT.Adonet2Generic.Impl.StatementImp.Execute(DbDataAdapter adapter, DataRow[] ...
  • Marketo breaking change causing slow page load

    Feb 3, 2015, 04:59 AM
    Recently Marketo have made changes to their API which can result in slow page load of Sitefinity websites integrated with Marketo. Problem: The problem is coming from the fact that synchronous request are send for every call to Munchkin.munchkinFunction. In other words every time a Sitefinity page is requested ...
  • "Post cache substitution is not compatible with modules in the IIS integrated pipeline" error when viewing page

    Jan 20, 2015, 04:39 AM
    Problem: When a page is opened, a yellow screen is shown with ther error:Post cache substitution is not compatible with modules in the IIS integrated pipeline that modify the response buffers. Cause:This issue is caused by the Visual Studio 2013 feature Browser Links. Solution: ​​Disable Browser Links by ...
  • Images inserted in content are not displayed correctly.

    Jan 16, 2015, 06:37 AM
    In Sitefinity Build 7.2.5320.0 (Hotfix2) we introduced a change to the thumbnails  hash algorithm by switching it from MD5 to SHA1. This breaks the thumbnails in cases where you use custom crop size and EnableImageUrlSignatureTitle is set to true in the configurations. If you upgrade from version lower than 7.2 ...
  • Unable to open Forums Notification Template in Sitefinity backend

    Dec 16, 2014, 08:41 AM
    Issue: A Template not found or not accessible! error message is thrown when you try to open the forum notification templates for edit from the Sitefinity backend by clicking on the Manage text message button for New posts email template or New threads email template (under Content -> Forums -> ...
  • Unable to access dynamic items permissions section after an upgrade to Sitefinity 7.3

    Dec 16, 2014, 00:21 AM
    Sitefinity 7.3 comes with granular permissions for dynamic content items. This requires sites running older versions to go through an upgrade procedure which will modify existing content. Note that this is done asynchronously after the database model has been already changed and site is running. In order to verify the ...
  • Autocomplete renders different html for the SearchBox widget

    Dec 15, 2014, 09:56 AM
    In Sitefinity 7.3 we introduced autocomplete to the Sitefinity SearchBox widget. Now the widget has two modes - with autocomplete turned on or off. The autocomplete is Kendo based and enabled by default. It renders slightly different markup, than the markup of the previous Search box, so there are some ...
  • Products of a specific product type cannot be opened

    Dec 5, 2014, 10:40 AM
    Problem: Clicking on a product in the product in the product list view in the backend, does not open the product for editing. Cause: These symptoms can be caused if the definitions for this product type are missing from the configuration files.  Solution: Sitefinity provides API that allows to easily ...
  • White spaces in front of inline tags are being deleted in Content block widget

    Nov 28, 2014, 03:49 AM
    The issue: When you add some plain text in the Content block's text area (in Design mode) which is not wrapped by a paragraph and then add some styles (for example bolding one of the words) and then press Enter, the space in front of the bolded word will be ...
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