Knowledge base

• “Invalid time zone ID” exception on Azure deployed projects

  Jun 7, 2013, 02:40 AM
  Problem: “Invalid time zone ID” exception is thrown when trying to access the backend of the project hosted on Azure. Solution: There are 3 available ways you can overcome the problem: Get the project locally and prior packing and uploading it to Azure, go to Administration->Settings and change the time ...

• Products cannot be created after uninstalling and reinstalling Ecommerce module in version 6

  Jun 3, 2013, 03:28 AM
  Problem: In version 6, after uninstalling and then installing the Ecommerce module, products from existing product types cannot be created. Cause: In version 6 we introduced workflows per product type. All workflows are mapped in the Workflows.config file in the App_Data/Sitefinity/Configurations folder. When the module is uninstalled, the entries are ...

• Products cannot be created after upgrading to version 6

  Jun 3, 2013, 03:18 AM
  Problem: After upgrading to version 6, products/product types cannot be created. Cause:In version 6 we introduced workflow per Product Type. There is a bug that prevents users with Standard license + Ecommerce add-on from creating products/product types. All higher licenses that include Ecommerce by default are not affected. Solution: ...

• Pages with product list throw 404 after upgrade to version 6

  May 27, 2013, 08:50 AM
  There was a bug in previous versions that caused the Product List widget to cause parameter validation to be always valid, as a result it always opened the page without throwing a 404.  If your pages using the product list start throwing 404, please, try the solutions described in this ...

• Utilizing your Sitefinity CMS License on Various Work Environments

  May 22, 2013, 20:23 PM
  Introduction This article will describe best practices for deploying your Sitefinity project and license across development, staging and production environments. Development In most instances it makes sense, and may be considered critical, that all Developers work with a local copy of their Sitefinity project, so that they can freely experiment ...

• How Does the Sitefinity License Key Work?

  May 22, 2013, 20:20 PM
  Introduction In many instances Sitefinity licensed users find themselves unsure exactly what their licenses entitle them to. Other times they are unsure where to find their licenses and how to use them. In this article we will briefly discuss what a license is, how to use it and where to ...

• Exception is thrown when clicking on an existing blog to view the posts in the backend afetr upgrade to 6.0

  May 9, 2013, 04:25 AM
  Problem: If you're experiencing problems viewing the blog posts of a particular blog in the backned, after upgrading your project to 6.0 and the observed exception looks like: Type : System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Value cannot be null. Parameter name: A name is required to construct ...

• Visual issue with the edit dialog in Events Widget in Calendar View when using custom frontend theme different from the Basic Theme

  Apr 29, 2013, 09:11 AM
  If you are using a custom frontend theme different from the basic one and if you click on an event in the Calendar the dialog will appear like this:   Here’s what you need to do in order to make it appear correctly: 1)  Go to the main.css in your ...

• Retrieving product files of a product

  Apr 21, 2013, 17:08 PM
   If you are using GetProducts() to get your list of products then the DocumentsAndFiles property will be empty. If you use GetProduct(productId) the list will be populated. That is because GetProducts uses lazy evaluation and the images and documents collections don't get loaded because it's an expensive operation and you ...

• Page node permission issues when upgrading from 5.0 to 5.2

  Apr 19, 2013, 09:52 AM
  Problem: When upgrading from Sitefinity 5.0 to 5.2 (supported upgrade path) as per our documentation, you may encounter the following error: The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.sf_page_node_sf_permissions' and the index name 'pk_sf_page_node_sf_permissions'. The duplicate key value ...

• Troubleshooting search problems

  Apr 19, 2013, 06:57 AM
  Problem: Search is not returning results for some/all pages. Cause:When the pages are being indexed, they are rendered in the memory. This can cause some custom controls to fail. As a result of the error the page is not properly indexed. Solution: Delete the Log files in the ...

• Search does not return results when searching custom fields

  Apr 17, 2013, 03:02 AM
  Problem: You have configured the search index and search results widget to include your custom fields. Even so, no results are returned. Solution: Go to Settings ->Advanced->Search and check if this setting is enabled:http://screencast.com/t/b6DGeQc0sP If it is the Search will not take the configured custom fields and will ...

• Getting “The WebResource.axd handler must be registered” after deploying to IIS

  Apr 13, 2013, 22:17 PM
  The Problem: After deploying your project on IIS you get the following error The WebResource.axd handler must be registered in the configuration to process this request. The solution: The cause of this error is related to the Wildcard Handlers in IIS and it most commonly occurs in the following two ...

• Troubleshooting “Sitefinity Installation Failed” Errors

  Apr 13, 2013, 21:30 PM
    In certain cases a Sitefinity Installation could fail and display a specific error message. In this Knowledge Base article we are going to look into the potential causes of these errors and how to troubleshoot them. The most common causes of errors during installation typically fall under 3 categories...

• CDN scritps are not properly returned if using localized version of .NET framework

  Mar 29, 2013, 06:25 AM
  Problem: When using localized .NET Framework version on a computer that runs sitefinity sites and uses CDN to load script resources the CDN resource URL is not correct as it tries to retrieve localized CDN script. The incorrect url will contain the culture of the localized .NET framework. http://ajax.aspnetcdn.com/ajax/4.5/6/MicrosoftAjax.fr...

• Authentication Cookies won`t be saved when using internet explorer when the site is using subdomain with url containing an underscore

  Mar 8, 2013, 08:31 AM
  If a site is using subdomain where the subdomain string contains an underscore (e.g http://sub_domain.site.com) or subdomains starting with number (e.g. http://1subdomain.site.com) authenticating using internet explorer is not possible as internet explorer will not issue an authentication cookie to actually authenticate and login a user.  This occurs only ...

• Culture with multiple calendars uses the wrong calendar

  Mar 4, 2013, 01:53 AM
  Some cultures have multiple calendars associated with them. One such example is the Thai culture. It uses the Buddhist and the Gregorian calendars. In some cases we might wan to use the Gregorian calendar to display the date format on the frontend.  To achieve this, we need to add a ...

• Two versions of jQuery are loaded at the same time

  Feb 21, 2013, 06:57 AM
  Sometimes there are two versions of jQuery loaded by Sitefinity. For example when there is an Image Gallery with lightbox view on the page. For clearance, the image is for a site with CDN set to true and script combining - false. jQuery is loaded once for by the RadControls ...

• JavaScript libraries are not loaded for inherited controls

  Feb 21, 2013, 06:57 AM
  In Sitefinity most frontend widgets inherit from SimpleScriptView or ViewBase. Those classes used to refer some popular JavaScript libraries. jQuery, jQuery Cookie and jQuery Validate were always loaded.  As of Sitefinity 5.4, the frontend widgets refer only those JavaScript libraries that are used by the specific widget. This is a ...

• Sitefinity Lightning fails when the project is upgraded to 5.4

  Feb 19, 2013, 09:32 AM
  You may notice that the Sitefinity Lightning desktop client fails to connect to a site after you upgrade your project to version 5.4. This happens because of binding redirection, which is done when the Lightning server module is installed from NuGet. When you install Lightning server on verion 5.3, it ...