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Sitefinity Phone Assistance

Introduction to the service

We’ve added another communication channel to our award-winning support system. It’s as easy as picking up the phone. As part of this new service, Sitefinity Technical Support Engineers will be available via phone 24x7 to help ​and ensure that your projects run smoothly.

What to expect

When you access the Phone Assistance Program our Technical Support Engineers will ask you to describe your issue in detail and to offer any information that is relevant to the case. If the problem cannot be resolved right away, we are going to handle it via our ticketing system. You will receive further responses through the support portal in your account.

Sitefinity Phone Assistance is available 24x7 for selected licenses. Please check our Support Plans to learn about the coverage plan that comes with your Sitefinity license. 

How to access Phone Assistance

1. Call us at:

  • North America:+1-866-886-0452
  • United Kingdom:+44-20-7382-4460
  • Australia: +61-3-9805-8677
  • Germany:+49-89-2441642-77
  • Bulgaria:+359-2-80-99877

2. Enter your customer ID number.

You can find your Customer ID in Your Account profile. Please input numbers only, i.e. XX 000000. Important: Your customer ID has to be associated with an active support plan for ​the respective Sitefinity license before you access the service.

3. We’ll connect you to one of our Techincal Support Engineers.