(Last updated February 28, 2013)
Information Collected
Our Site collects information such as domain names, IP address (which may consist of a static or dynamic IP-address, and will sometimes point to a specific identifiable computer or device), browser type, operating system, access times and referring/exit web site addresses. This information is used by Telerik for the operation of the service, to maintain quality of the service and to track site trends and statistics. In most cases, this information does not personally identify you.
We also collect any personal information that you choose to provide when you use this Site. This may include, but is not limited to, situations in which you: create an account, order and/or download products, contact our sales department, post content in our forums or interact with other areas of our support center. This personal information may include, your name, e-mail address, and any other information you have elected to share. If you post content in the forums, interact with other areas of our support center, or contact our sales department or support teams, we may collect any additional personal information you knowingly and voluntarily provide through such posting, contact or interaction.
If you sign up for any Telerik newsletter, webinar, survey, other communication or you just want to contact us generally, we will collect your contact information to fulfill your request. To unsubscribe, follow the unsubscribe link that appears at the end of each communication or, you may unsubscribe via your account preferences.
Use, Sharing or Disclosing of Personal Information
We do not sell or rent your personal information to any third party. We use your personal information for the primary purpose of communicating with you in the most efficient manner. We may share, disclose, or provide your personal information with or to a third party: (i) when attempting to collect a payment or debt, (ii) when required to combat fraud or to protect our interests, (iii) to enforce the Terms of Use of this Site or other Telerik Sites, (iv) when required to do so by law or in response to legal process or lawful requests, including from law enforcement or government agencies, (v) within and among our affiliates and subsidiaries, or (vi) as part of a merger or sale of a business. We may use or share your personal information to deliver correspondence, communications, or services, such as newsletters, events, training or software that you request or purchase, as well as to notify you of the status of your order. We may also use or share any information you have provided as reasonably necessary to provide customer support to you. These third parties are authorized to use your personal information only as necessary to provide these services to us.
Use of Cookies
We may use cookies from time to time. Cookies are small text files a web site can use to recognize a repeat visitor to the web site. We may use cookies for various reasons, including:
- To help you navigate our website;
- To facilitate the sign up and login process for our services;
- To personalize your experience;
- To analyze which pages are visited most frequently;
- To provide website features such as social sharing widgets and videos; and
- To measure advertising and promotional effectiveness.
If you do not want Telerik to deploy cookies in your browser, you can opt out by setting your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still access most of this Site, however, your ability to use some of the products and/or services at this Site may be affected.
Information Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, use or disclosure. These include a variety of security technologies and procedures, including internal reviews of our data collection, storage and processing practices and security measures and appropriate encryption and physical security measures. We use Secure Socket Layer (SSL) to encrypt the transmission of data on the Telerik payment and login pages. Please be aware that no transmission via the internet can be entirely secure, therefore, you are also responsible for taking appropriate measures to protect your personal information from unauthorized access, use or disclosure, which should include protecting your password.
Except as indicated under “Use, Sharing or Disclosing of Personal Information”, access to your personal information is restricted to those Telerik employees, contractors and agents who need to know that information in order to process it and provide personalized customer support to you. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet those obligations.
Credit Card Processing
We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use your personal information except for the sole purpose of credit card processing on our behalf.
Links to Third Party Sites
This Privacy Policy applies only to Telerik’s website. This Site includes links to companies with whom we have a relationship. Telerik is not responsible for the privacy practices of our business partners. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to read their privacy statements, as they may differ from ours.
ClickTale Web Analytics
In order to improve your user experience, we collect data about user behavior using ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service at http://www.clicktale.com/privacy_service.aspx .
You can choose to disable the Service at http://www.clicktale.net/disable.html.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc., to evaluate your use of the Site, compile reports on activity, and provide other services relating to Internet usage. Google Analytics uses first-party cookies that store information, such as what time the current visit occurred, whether the visitor has been to the Site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.
Google classifies Google Analytics data as confidential information, governed by Google's privacy policies. Google’s privacy policy can be viewed at http://www.google.com/intl/None/policies/privacy/.
By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you choose, you can opt out by turning off cookies in the preferences settings in your browser, or by downloading and installing Google Analytics Opt-out Browser Add-on at http://tools.google.com/dlpage/gaoptout. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the Site visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the Site itself or to other web analytics services. For more information on Google Analytics, please visit https://www.google.com/analytics/.
EQATEC Analytics - Product Installer
In order to improve your experience with our products, we use EQATEC Analytics to monitor and identify trends and usage statistics. During the download and installation process, EQATEC Analytics may record information such as: how often different features are used, how often different button and menu items are clicked, execution time for different operations, error reports, download location, software version, and platform information. The information will be transmitted to and stored by EQATEC on its servers. Telerik does not use EQATEC Analytics to collect any information which identifies you as an individual. The collection of this information will cease once the download and installation process has been completed. However, the information collected may be retained, accessed and used by Telerik and/or EQATEC as long as necessary for the purposes described herein.
For more information on EQATEC Analytics, please visit: http://eqatec.com/Analytics/Home.aspx
Public Forums
We may provide bulletin boards, blogs, or chat rooms through, or related to, our Site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Telerik is not responsible for the personal information you choose to submit in these forums.
International Transfer of Information Collected
Telerik is a global company and you consent to the storage, transfer or access of your personal information by Telerik from anywhere in the world. This Privacy Policy is applicable if we transfer any of your information to other countries.
How to Access and Update Your Personal Information
You can keep your personal information accurate, complete, and up to date by logging in to your telerik.com account
Changes to this Privacy Statement
We may update this privacy statement from time to time. When we post changes, we will revise the “Last Updated” date at the top of this statement to reflect the most recent version. If there are material changes to this statement or in how we use your personal information, we will notify you either by posting a notice of such changes prior to implementing the change or by directly contacting you.