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Forums / Bugs & Issues / Creating / Editing User in SF 4.4 does not save user First Name data

Creating / Editing User in SF 4.4 does not save user First Name data

2 posts, 0 answered
  1. SVA Webmaster
    SVA Webmaster avatar
    85 posts
    Registered:
    18 Jul 2007
    28 Feb 2012
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    I am running SF 4.4, originally 4.0 and upgraded through 4.1 - 4.3 to 4.4. When creating a new user, entering their info in the backend and saving, their First Name is not saved. Going back in to edit and trying to re-enter their first name to save again results in the same issue.

    I have searched the forums and have not found anyone else having this issue. Suggestions?
  2. Stanislav Velikov
    Stanislav Velikov avatar
    1113 posts
    Registered:
    18 Sep 2017
    02 Mar 2012
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    Hello,

     If you can open a support ticket and send me the project files and a backup of the database I will be able to examine the issue in more detail and better advise you on the cause.
    This is most probably caused by some error occurred during the upgrade.
    If you still have the 4.0 project you can send it too to test upgrading it at our end to see if the same complications will occur.
    The proper upgrade path is 4.0->4.1.1339->4.1.1395/1501/1574 ->4.2.1650->4.3.1885->4.4.2117. After each upgrade run the project and log to the backend of the site to perform the database upgrade.

    All the best,
    Stanislav Velikov
    the Telerik team
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2 posts, 0 answered