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PDF links broke after upgrade to ver. 4.4.2117.0

11 posts, 0 answered
  1. Spelman College
    Spelman College avatar
    18 posts
    Registered:
    28 Dec 2010
    08 Feb 2012
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    Since upgrading to version 4.4.2, PDF links no longer work. A "Failed to Load" message is displayed on the front end or s "loading" spin wheel is shown. It wouldn't be a viable solution but to trouble shoot, we've attempted to replace the file in the document manager and we've also attempted to upload and link altogether new PDFs.  Is this a recurring issue with the latest upgrade? As resolution been identified... ideally one that doesn't require revisiting all PDF links across the entire site. If so, please share. Thanks in advance.
  2. Radoslav Georgiev
    Radoslav Georgiev avatar
    3370 posts
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    01 Feb 2016
    08 Feb 2012
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    Hello Ingrid,

    Can you please let us know how you have referenced the files on your pages, a sample of few pages where we can observe the behavior will be very helpful? I have tried going to the backend of a local version of the project and downloading the files from there work without a problem.

    On the local copy of the website I have found a few links to PDF files but it looks like that they point to a location that is not the Sitefinity libraries, but to files that are on your legacy website.

    Regards,
    Radoslav Georgiev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Spelman College
    Spelman College avatar
    18 posts
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    28 Dec 2010
    08 Feb 2012
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    Thanks for your reply. It occurs across the site. Please see http://dev.spelman.edu/academics/college-bulletin/ for an example

    There are two PDFs linked. The one on the right will show you what is occurring across the site. For the one on the left, we updated the link and the linked file.

    Thanks,
    Ingrid
  4. Radoslav Georgiev
    Radoslav Georgiev avatar
    3370 posts
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    01 Feb 2016
    09 Feb 2012
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    Hello,

    We have taken a look at both files and they download properly? Is there any possibility that you have edited both links?

    Regards,
    Radoslav Georgiev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    09 Feb 2012
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    Dear Ingrid
    This is a wild shot at it but it happend to me once. I used file provider upgraded and had some files move back and forth and did forget to download the files from the old place to the new server.
    So the files might be on www.spelman.edu but not on dev.spelman.edu
    Markus
  6. Spelman College
    Spelman College avatar
    18 posts
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    28 Dec 2010
    09 Feb 2012
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    Thanks for your replies.

    @Markus: we are using the "Documents & Files" file manager to upload documents and we're using the default rich text editor to create hyperlinks that point to the files we've uploaded.

    @Radoslav: after 3 days, miraculously, our PDF links are suddenly started to open successfully. For one of them, we had to open in Acrobat and save to an older Acrobat format and update the file in the Sitefinity document manager. Seems fine now though, admittedly, the thought of every file link breaking intermittently for days and other experiences like this don't help our confidence in deploying this Sitefinity powered site.

    Sincere thanks for your help and for taking the time to give this your attention. Much appreciated.


  7. Spelman College
    Spelman College avatar
    18 posts
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    28 Dec 2010
    14 Feb 2012
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    This is still not resolved. We thought it was but as we continue to work, we are discovering that this issue remains and think we've determined what's happening. Please see http://dev.spelman.edu/admissions/getting-into-spelman/pre-entrance-health-booklet

    With the last update, PDF that are saved as "compatible with Acrobat 6 or later" no longer work. When re-saved and re-uploaded as 4, 5, 7, 8, or 9 compatible, the PDF will download successfully


  8. Markus
    Markus avatar
    2763 posts
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    25 Nov 2005
    14 Feb 2012
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    Dear Ingrid
    I can open all 4 links perfect. What Acrobat or Acrobat Reader  Version have you installed. Or are you viewing with some other PDF generator software like PDF complete (which is know to have troubles when working in education in conjunction with Sitfinity - JUST KIDDING)?

    I think it might not be an Sitefinity but an Acrobat Reader or compatitor compatibility problem.
    Markus
  9. Spelman College
    Spelman College avatar
    18 posts
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    28 Dec 2010
    14 Feb 2012
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    I hear you Markus. My guess is that you are using Internet Explorer 8 or 9. I don't think it's as simple as the version of the Acrobat Reader plug-in installed or the version of Acrobat Pro installed. We're running recent versions of our browsers, plugins, etc. Looking deeper, it seems to be related in part to what browser is being used. On Windows
       • all the files download when using IE7+
       • In Firefox, PDF downloads are broken for many PDFs across the entire site since the last Sitefinity upgrade if the files are saved "compatible with Acrobat 6 or later" - see v6 

    On Mac OS
       • Firefox 10.0.1, Safari 5.1.2, Chrome 17.0, PDF downloads are broken for many PDFs across the entire site since the last Sitefinity upgrade if the files are saved "compatible with Acrobat 6 or later" - see v6
  10. Dan Sorensen
    Dan Sorensen avatar
    256 posts
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    13 Aug 2010
    25 Apr 2012
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    Spelman College: Do you think this issue is the same as the one I just posted?

    We have no trouble with IE opening PDFs, but Google Chrome gets a blank white screen and Firefox gets a "Content encoding error" upon downloading *some* PDF files.

    I have found the following threads to be similar:
    - PDF file not opening on mobile (Android PDF viewing issues)
    - Sitefinity 3x: PDFs not returning the correct MIME type (causing some PDF files to not load)
  11. Dan Sorensen
    Dan Sorensen avatar
    256 posts
    Registered:
    13 Aug 2010
    25 Apr 2012
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    (sorry - annoying double post here)
11 posts, 0 answered