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Shipping provider bug

2 posts, 0 answered
  1. Eric
    Eric avatar
    60 posts
    Registered:
    24 Feb 2011
    28 Nov 2011
    Link to this post
    Something happened with the shipping providers that I couldn't figure out over the weekend. I had UPS working fine, and then decided to add another shipping based on weight. I gave it a weight range and a cost of $3. I tested it once and it worked, and then I deleted it, so I only had UPS, in test mode. I didn't test it again for a day or two, but when I went back to it, shipping was broken. I took a screenshot and attached it.... in it you can see the error, yet the shipping charge was $3, which I had deleted before. After I added a new shipping provider and deleted that one too, my already configured UPS provider started working again. It was a little annoying and I'm not sure what happened... somehow the old provider was remembered.... maybe the screenshot will help.

    Eric
  2. Grace Hallwachs
    Grace Hallwachs avatar
    144 posts
    Registered:
    03 Nov 2014
    02 Dec 2011
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    Hi Eric,

    Thank you for contacting support.

    If possible, could you provide me with some additional information concerning your provider settings? This will help recreate the problem in order to get a better understanding what has caused this.

    Lastly, if you could give me temporary backend credentials to the site into a support ticket I could examine the problem in more detail.

    Best wishes,
    Grace Hallwachs
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2 posts, 0 answered