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Sitefinity 5.3 Email Campaigns using Office 365 as STMP mail relay

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7 posts, 0 answered
  1. Jacques
    Jacques avatar
    427 posts
    Registered:
    28 Jun 2007
    18 Feb 2013
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    Hey there guys,

     We're having trouble with our deployment in terms of email being sent out. 

    What does work is:

    1. Send a test message from Mail Campaigns settings (I receive this email)

    2. Password reset (I receive this)

     Sending an actual mail campaign... no-one receives it.

    The SMTP is setup to use Office365 and I've read somewhere that there's a requirement for TLS which Sitefinity doesn't seem to support, But, this doesn't explain why we would receive some of the emails and not others.

     Any idea what we can look at?

    Regards,

    Jacques

  2. Jacques
    Jacques avatar
    427 posts
    Registered:
    28 Jun 2007
    18 Feb 2013
    Link to this post

    Sorry managed to get this sorted out.

     It was caused by the from address when you send the issue. The email address we were using wasn't created. 

     Regards,
    Jacques

    3.
  3. Rigo
    Rigo avatar
    4 posts
    Registered:
    17 Oct 2013
    17 Oct 2013 in reply to Jacques
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    Hello,
    I was wondering if you can give more details? I'm having the same problem. I have the email already created but still can't get that email to be delivered.
    Thank you,

    Rigo
  4. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    Registered:
    06 Sep 2017
    22 Oct 2013
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    Hello Rigo,

    Please check all the setting of smtp an the respective notifications,
    than please try to reproduce the issue with smtp4devs.

    If the problem persist please send us the trace log located in: <your site>\App_Data\Sitefinity\Logs\...

    Regards,
    Svetoslav Manchev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Rigo
    Rigo avatar
    4 posts
    Registered:
    17 Oct 2013
    25 Oct 2013 in reply to Svetoslav Manchev
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    Hi,
    Thanks for the reply.
    Problem still going. I have the logs. would you like me to post them here or send them to you??

    Again, the problem we have is when new users register to our website. Neither them or us receive a notification email.

    New orders and Contact us do work.

    Let me know if you need more information.

    Thanks for your help!

    R
  6. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    Registered:
    06 Sep 2017
    30 Oct 2013
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    Hi Rigo,

    If you fill comfortable, you could attach them here in the forum, or if you prefer you may open a ticket with this issue in your Telerik account.

    Regards,
    Svetoslav Manchev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Rigo
    Rigo avatar
    4 posts
    Registered:
    17 Oct 2013
    30 Oct 2013 in reply to Svetoslav Manchev
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    Ok sweet.
    I created a new thread yesterday too so I can post it there and maybe you can follow up with me there.

    Thanks!

    Rigo
7 posts, 0 answered