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Licensing Issue!

2 posts, 0 answered
  1. Alisha
    Alisha avatar
    23 posts
    09 Jun 2008
    12 Mar 2009
    Link to this post
    Yesterday we deployed our new sitefinity site.  We have a valid license file and I am still getting the Trial Message!  I have tried both ways to install the file (App_Data & Sitefinity Directory) and neither help.  I emailed support before we launched and they said everything was setup correctly. 

    But now our site is live and we look like jokers - Please help!
  2. Petia
    Petia avatar
    6 posts
    24 Sep 2012
    12 Mar 2009
    Link to this post
    Hello Alisha,

    It seems the license key you have generated does not comply with the rules defined here: The link is available on the license key generation page. Basically, you need to enter the domain name without the "http://www." prefix.

    Here are the License key creation rules, for your conveninece:

    1. Use only top-level domain names. The control will work on all other subdomains. Do not enter prefixes like www or http://.

    Original domain Right Wrong

    2. In case of a complex country-specific domain name (like, you need to enter the actual domain name (mysite) followed by the full extension (

    Original domain


    3. A server name or an IP address is allowed for the live server (not the development server), but it is best to use its domain name if it has such.

    Original domain

    Right Wrong

    I have created a license key for you, that does not have "http://www." part and will be recognized by Sitefinity. The license key file has been sent to you via email a couple of minutes ago. Please replace the existing file with the new one and restart your application.

    Kind regards,
    the Telerik team

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2 posts, 0 answered