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Sitefinity with 4.7 issue

13 posts, 0 answered
  1. Abdullah
    Abdullah avatar
    2 posts
    Registered:
    09 Sep 2013
    24 Aug
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    Hi,

     

    A client of mine has Sitefinity. His hosting provider has upgraded .NET to 4.7 and now he has the famous error:

    An item with the same key has already been added.

     This link (http://knowledgebase.progress.com/articles/Article/sitefinity-and-net-4-7-compatibility-issues) shows in which versions this bug has been fixed. However when I login and see my licenses screen, we can only download the following versions:

    7.2 5320  
    7.2 5310  
    7.2 5300  
    7.1 5200  
    7.0 5100  
    6.3 5000  
    6.2 4910  
    6.2 4900  
    6.1 4700  
    6.1 4600  
    6.1 4300  
    6.0 4210  
    6.0 4200  
    6.0 4100  
    5.4 4040  

    Does this mean that we have to pay for a new license just so we can fix this error?

    Best regards

  2. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    24 Aug in reply to Abdullah
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    No, you need to click to "Internal builds" and then in drop-down choose major version.  After this steps it will show for you latest available internal build
  3. Abdullah
    Abdullah avatar
    2 posts
    Registered:
    09 Sep 2013
    24 Aug in reply to Victor Leontyev
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    Hi Victor,

    That way I can indeed download the fixed version. However, my license files doesn't work in that version.

  4. Abdullah
    Abdullah avatar
    0 posts
    Registered:
    30 May 2013
    29 Aug
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    I still can't find a solution for this. I guess buying a new license again is the only option.
  5. Brian
    Brian avatar
    26 posts
    Registered:
    12 Jun 2015
    29 Aug in reply to Abdullah
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    Have you opened a ticket with support?

    I can't promise anything, but I usually do that when I do not get a response on the forums and it generally gets some kind of reply.

  6. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    30 Aug
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    What do you mean by "my license files doesn't work in that version". Licence file for which version of Sitefinity do you have? It should work for you without buying new licence
  7. Abdullah
    Abdullah avatar
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    Registered:
    30 May 2013
    30 Aug
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    @Brian: I can't open tickets. The system tells me that I have to buy a new license to get support.

    @Victor: Each license file that I download says that the license file is invalid (see screenshot for available licenses)

  8. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    30 Aug in reply to Abdullah
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    And what is the version of website which is broken?
  9. Abdullah
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    Registered:
    30 May 2013
    31 Aug in reply to Victor Leontyev
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    I am not sure about the exact version. It was 6.x I think.
    I can upgrade to 7.2.5310 but that doesn't fix the problem, since the error will be also raised in that version.

  10. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    31 Aug in reply to Abdullah
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    You can check version in bin/Telerik.Sitefinity.dll file. Open properties and will show the version
  11. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    31 Aug in reply to Abdullah
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    You can check version in bin/Telerik.Sitefinity.dll file. Open properties and will show the version
  12. Abdullah
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    2 posts
    Registered:
    09 Sep 2013
    02 Sep
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    The version is: 6.1.4700

    My license allows me to download and upgrade to 7.2 5320, however the bug is still present in that version.

  13. Victor Leontyev
    Victor Leontyev avatar
    65 posts
    Registered:
    01 Jul 2014
    02 Sep in reply to Abdullah
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    To make things easier,  please try to do the following:

    1) In telerik portal download  Sitefinity Internal Build 7.2.5331.0

    2) Download license from portal for version  7.2.XXXX

    3) Upgrade your project with this instruction: https://docs.sitefinity.com/upgrade

    4) Activate upgraded project with license downloaded from step 2

13 posts, 0 answered