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Reset Password in Backend does not send (or attempt) to send password

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4 posts, 0 answered
  1. Emmett
    Emmett avatar
    5 posts
    18 Oct 2012
    20 May 2013
    Link to this post
    We have some users who have forgotten their password, and as an administrator, I'd like to be able to reset their password.

    If I navigate to Administration > Users > (Specific User)
    Click on "Reset Password"
    Click on "confirm"

    I expected one of the following:
    The administrator to be able to set a password for them, or
    The user receives an email with instructions on how to reset their password

    Based on what I've read, only the latter is supported. But, it's not working.
    In settings: Administration > Advanced > System > SMTP
    I set host to ""
    Port: 21
    Delivery Method: Network
    DefaultSenderEmailAddress: a real email address

    In 'inetmgr' on the same server, I have the SMTP service enabled.
    I have logging enabled, and have not seen any attempts from Sitefinity to send any mail.

    Am I missing some settings that need to enable this?
  2. Emmett
    Emmett avatar
    5 posts
    18 Oct 2012
    04 Jun 2013
    Link to this post
    I opened a support ticket, and was pointed to this KB article:

    Hope this helps others too.
  3. Richard
    Richard avatar
    103 posts
    04 Apr 2013
    17 Sep 2014
    Link to this post

    Just leaving a closing note for myself. I found that my reset password didn't work because I had users under the 3.7 migration provider. So I found a script that moves the user over to the default provider and the reset functionality works. Just a tip. 

  4. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    06 Sep 2017
    22 Sep 2014
    Link to this post
    Hi Richard,

    Thank you for sharing the solution with the community.

    Svetoslav Manchev
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4 posts, 0 answered